Process Management Practice Analysis on Organizational Performance Mediated by Knowledge Creation
Sri Wartini,
Cristian Wiradendi,
Nani Imaniyati
et al.
Abstract:Knowledge is an important resource that supports process management to produce efficient and effective products and services. The research objective is to examine the influence of process management on performance through the role of knowledge creation in the future of new normal. Survey method with saturated sample was used for data collection on 126 head of study programs at public and private universities in the city of Semarang. Partial Least Square-Structural Equation Modeling (PLS-SEM) approach was used … Show more
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