Process Integration Model and Artifacts Consistency Assessment in Management Systems
Pedro Carlos Resende Junior,
Luiz Fernando Costa Pereira da Silva,
Ronaldo Soares Santana
et al.
Abstract:This research aimed to develop a management model to increase the capacity of integrating processes in the human resources area in a large Brazilian service organization. The research used a qualitative and quantitative approach to analyze data from the organization’s value chain and to evaluate the consistency of integrations and artifacts mapped in light of stakeholder requirements under the theory of constraints. Among the main results, two scales were developed to measure organizational consistency: a) val… Show more
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