Proceedings of the 33rd Annual International Conference on the Design of Communication

Gossett, Kathie; Mallory, Angie; Armfield, Dawn M.

doi:10.1145/2775441

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2018

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“…When the community has taken responsibility for documentation, however, there are mixed results in the quality of documentation. Crowds of users do not spontaneously coordinate and might require some training and other assistance to do so (see Thominet, 2015).…”

Section: Usability Issuesmentioning

confidence: 99%

Open-Source Software in the Sciences: The Challenge of User Support

Swarts

2018

Journal of Business and Technical Communication

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This study examines user support issues concerning open-source software in computational sciences. The literature suggests that there are three main problem areas: transparency, learnability, and usability. Looking at questions asked in user communities for chemistry software projects, the author found that for software supported by feature-based documentation, problems of transparency and learnability are prominent, leading users to have difficulty reconciling disciplinary practices and values with software operations. For software supported by task-based documentation, usability problems were more prominent. The author considers the implications of this study for user support and the role that technical communication could play in developing and supporting open-source projects.

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Section: Usability Issuesmentioning

confidence: 99%

Open-Source Software in the Sciences: The Challenge of User Support

Swarts

2018

Journal of Business and Technical Communication

View full text Add to dashboard Cite

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Proceedings of the 33rd Annual International Conference on the Design of Communication

Cited by 1 publication

References 0 publications

Open-Source Software in the Sciences: The Challenge of User Support

Open-Source Software in the Sciences: The Challenge of User Support

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