Procedural justice and frontline policing: the effects of the police complaints system

Galovic, Sally; Birch, Philip; Vickers, Margaret H.; Kennedy, Michael

doi:10.1108/jfp-11-2015-0051

Cited by 6 publications

(4 citation statements)

References 24 publications

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“…More broadly, this finding further suggests that procedural justice literature also needs to engage more closely with the effect of pre‐existing and ongoing relationships between the claimant and an institution's staff outside of the immediate context of the complaint (Galovic et al, 2016). Our findings pose interesting questions for whether and how perceptions of complaints mechanisms in other domains, such as care homes or hospitals, are shaped by the actions of institutional actors outside the immediate confines of the complaint process.…”

Section: Discussionmentioning

confidence: 99%

“[Y]ou are better off talking to a f****** wall”: The perceptions and experiences of grievance procedures among incarcerated people in Ireland

2022

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The ways in which grievance procedures are used and perceived by incarcerated people raise important questions about the operation of procedural justice and legal consciousness and mobilization scholarship in settings where rights are especially vulnerable. This paper analyzes perceptions and usage of the grievance procedure for incarcerated people using survey data from people (N = 508) in three prisons in Ireland. We find that incarcerated people's views of the grievance procedures are generally negative, though some use it, especially those serving long sentences and those in segregation, with education level not significant in terms of usage. Additionally, having confidence in staff is associated with satisfaction with the procedure, as is the perception that one's rights are respected, showing important connections between perceptions of complaints and aspects of legal consciousness. We suggest a need for further situated analyses of procedural justice and legal consciousness, as well as practical requirements for complaints systems to elicit confidence among incarcerated people.This quote is a response to an open-ended survey question asked to respondents who have not used the complaint system: "Do you have any reasons for not using it?"

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Section: Discussionmentioning

confidence: 99%

“[Y]ou are better off talking to a f****** wall”: The perceptions and experiences of grievance procedures among incarcerated people in Ireland

2022

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“…I used purposive, expert, and non-probability sampling because California law enforcement officers were the most capable of providing the information vital for the current research study (Creswell & Poth, 2018), allowing for learning of real-life perspectives (Vehovar et al, 2016;Galovic et al, 2015). In learning about the research participants' real-life experiences, in this case, law enforcement officers, a researcher can achieve the credibility, reliability, and transferability necessary when using purposive, expert, and non-probability sampling (Daniels, 2019).…”

Section: Methodsmentioning

confidence: 99%

An exploratory study on the practice of procedural justice and use of force in police-citizen encounters

University-Fullerton

2024

Journal of Qualitative Criminal Justice &Amp; Criminology

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The current research focuses on California law enforcement officers' opinions, beliefs, and lived experiences in using the four principles of procedural justice in the context of the use of force. Criminal justice professionals posit that procedural justice is a theory promoting improved police-community relations through legitimate policing and trust. The four principles of procedural justice are: (a) treating people with dignity and respect, (b) giving citizens a "voice" during police-citizen encounters, (c) neutrality and transparency, ABSTRACT Procedural justice is a philosophy and theory demonstrating that the practice of its four principles improves police-community relations. This means that citizens view law enforcement as a legitimate entity of government. Much controversy has stemmed from alleged unlawful killings of suspects in the past decade. These incidents question whether law enforcement acted legitimately. Since then, scholars have researched training in using the four principles of procedural justice. They have also researched the use of procedural justice in police-citizen encounters. The current research study addresses law enforcement officers' perspectives on the use of force and the use of the four principles of procedural justice. The research focuses on the following question: What are law enforcement officers' opinions, thoughts, and experiences on using force and procedural justice in police-citizen encounters? The current study uses a thematic analysis of officers' interviews to answer questions about the four principles of procedural justice and using force. Data on the use of force and the four principles of procedural justice was collected from a literature review on procedural justice, law enforcement officer interviews, departmental training curriculum, and policies and procedures. The thematic analysis focuses on law enforcement officers' perspectives on using procedural justice in the context of the use of force.

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“…Finally, the few studies that utilize qualitative methods to reveal the meanings of complaints or complaining processes made by different actors usually rely on small cross-sectional samples of interviews (Galovic et al 2016; Porter, Prenzler, and Fleming 2012; Reynolds, Fitzgerald, and Hicks 2018). In our analysis, we directly examine a large set of complaints from 2013 to 2020.…”

Section: Introductionmentioning

confidence: 99%

Citizen Complaints as an Accountability Mechanism: Uncovering Patterns Using Topic Modeling

Olivos¹,

Saavedra

Dammert

2022

Journal of Research in Crime and Delinquency

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Objectives Citizen complaints are considered by policing researchers as an indicator of police misconduct, and a proxy of police-community relations. Nevertheless, US and EU-based studies tend to focus on sustained complaints as reported by official agencies and officer-based correlates. Using the case of Carabineros, the Chilean militarized police force, this study examines (a) latent topics contained in a large set of complaints against the police on a digital platform, and (b) the change of those topics across time and (c) by complainants’ educational level. Methods We use novel computational natural language processing techniques to identify latent themes across the corpus of complaints ( N = 1,623), hosted on an online forum from 2013 to 2020. Results Our findings show eight latent themes across the corpus. Among others, these themes were related to police effectiveness, police misbehavior, and a master frame of institutional crisis that has significantly grown over the last year. Additionally, differences in the prevalence of topics by complainants’ educational level were also found. Conclusions Thus, the findings contribute to the enterprise of opening the black box of complaints against the police and highlighting opportunities for social accountability in a developing country.

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Procedural justice and frontline policing: the effects of the police complaints system

Cited by 6 publications

References 24 publications

“[Y]ou are better off talking to a f****** wall”: The perceptions and experiences of grievance procedures among incarcerated people in Ireland

“[Y]ou are better off talking to a f****** wall”: The perceptions and experiences of grievance procedures among incarcerated people in Ireland

An exploratory study on the practice of procedural justice and use of force in police-citizen encounters

Citizen Complaints as an Accountability Mechanism: Uncovering Patterns Using Topic Modeling

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