Problem-Solving Design-Platform Model Based on the Methodological Distinctiveness of Service Design

Abstract

This study explores the differentiated properties of service design in the context of the final value pursued by this methodology, avoiding the interpretation of pending issues to which service design is applied. First, the following were identified as the core properties of service design, differentiated from other design methodologies: “Design Thinking”, a creative problem-solving process; “User Experience Value”, the pursued goal; “Participatory Design”, a practical research methodology; and “Interaction between Users and Providers”, the core research scope of pending issues. Second, the study proposed a six-step service design process model based on the interrelationships between these properties. The “problem recognition” step identified a decline in the quality of user experiences and forms a self-awareness of dissatisfaction. Next, the “problem understanding” step conducts multidisciplinary cooperative research on dissatisfaction. Subsequently, the “problem deduction” step determines users’ unsatisfied desires through visualization of the core pending issues, and the “problem definition” step performs creative conception activities with problem-solving approaches for the unsatisfied desires. Further, the “problem-solving” step develops service design models, and finally, the “problem-solving strategy check” step confirms the utility of the models in a real-world application.

Organizational Resource and Innovativeness to Sustainable Design Outsourcing Service

“…The intangible assets of design firms did not have a direct effect on improving organizational innovativeness. This was different from previous studies [71,72] that generally argued that innovative designs required a high level of understanding among companies on the creative culture or atmosphere, the importance of intellectual property, and technological factors. Although they affected the creation of knowledge and value in terms of the organization's absorptive capacity, the human resources were the most important factor in strengthening innovation capacity directly, while tangible resources such as financial support and infrastructure technology support were also essential.…”

How to Innovate the Service Design of Leisure Farms: The Innovation of Sustainable Business Models

“…Traveling satisfaction refers to the positive feelings or pleasures obtained after experiencing or consuming any travel-related products or services [10], which also includes evaluating the traveling experience or tourism products according to tourists' motivations [11]. Meanwhile, in marketing and designing, experience is an important factor for understanding users [12]. Regarding customers' satisfaction degree as the goal which is decomposed into several key results, the realization of the goal is derived according to the achievement of the key results.…”

Open Innovation Competency of Design Enterprises to Outsourcing Service

“…Outsourcing means for an enterprise to entrust a task to a third party or be supplied by it with part of its various functions [37,38]. In this context, design service outsourcing is defined as "a strategic act of an enterprise to entrust an external design consulting enterprise with development and production for design services to be presented to its consumers."…”