Problem Resolution Through Electronic Mail: A Five-Step Model

Grandgenett, Neal; Grandgenett, Don

doi:10.1080/14703290110074560

“…It is therefore very easy to be misunderstood -through the use of unusual expressions and terms that may be unfamiliar to the recipients of an e-mail message. Care should therefore be taken when constructing messages and using them to express feelings and ideas (Grandgenett and Grandgenett, 2001). The term 'netiquette' is often used to describe the collection of skills, knowledge and expertise needed to conduct effective and socially acceptable online conversations (Zimmer and Alexander, 1996).…”

Section: Using Electronic Mailmentioning

confidence: 99%

On Being an Online Tutor

Barker¹

2002

Innovations in Education and Teaching International

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“…Current teaching practice advocates using an LMS as part of the curriculum (Nelson, 2003). Nelson's literature review concludes the main rationale and purpose of LMS applications is to provide a simple communication platform for students that is conducive to communication and collaboration (Coogan, 2009;Dietz-Uhler & Bishop-Clark, 2001;Grandgenett & Grandgenett, 2001;Nelson, 2003;Selim, 2007;Strudler & Wetzel, 1999). A study conducted by Gautreau (2011), demonstrates that 100% of faculty members surveyed use LMS applications daily; however, only 33% use the same software.…”

Section: Introductionmentioning

confidence: 99%

Factors in the Acceptance of an LMS in Jordanian Universities

2018

APJCECT

0

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Learning management system (LMS) is an important tool and well suited as a learning tools and activity in universities high education. However, each institute has a different LMS tool that allows to users (Management, Instructors and Students) to use it for daily activity. This paper discusses the main factors influencing the acceptance of using LMS at Jordanian universities in order to improve and highlight the factors in high education in Jordanian Universities. In academic institutions this paper aims to study the Jordanian Learning Management System JLMS model in order to help the managements to select the best LMS tool for their institute. The researcher presents the main hypotheses effecting JLMS model and highlights the benefits and weakness area for each one of them. Additionally, this paper grants LMS in Jordan context as a new model (JLMS). It also discusses the main factors influencing the acceptance of using LMS at Jordanian universities, which are: IT infrastructure and culture, and the hypotheses between both main factors with perceived usefulness and perceived ease of use to generalise this model in higher educational sectors in Jordanian universities.

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Discovery of New Knowledge for an LMS at Jordanian Universities

Amoush

¹

,

Sandhu

²

2019

Open and Social Learning in Impact Communities and Smart Territories

0

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Learning management system (LMS) is an important tool and well suited as a learning tools and activity in universities high education. However, each institute has a different LMS tool that allows to users (management, instructors, and students) to use it for daily activity. This chapter investigates the existing LMSs at Jordanian universities, the functionality of an LMS, the strengths and weaknesses of an LMS, and the status of the LMS in higher education. The difference between the most popular LMS tools will then be discussed at Jordanian universities. This approach used to identify important factors that could or do affect the acceptance of using an LMS at Jordanian universities.

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Problem Resolution Through Electronic Mail: A Five-Step Model

Cited by 5 publications

References 4 publications

On Being an Online Tutor

On Being an Online Tutor

Factors in the Acceptance of an LMS in Jordanian Universities

Discovery of New Knowledge for an LMS at Jordanian Universities

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