Probabilistic pattern of risks in company’s Quality management system

Abstract

Abstract. One possible approach for calculation of probabilistic rate of risks in Quality management system (QMS), which is prescribed by requirements of International Standard ISO 9001:2015, is proposed in this article. Aspects of the theory of dependability and Markov techniques are used, which are applied for evaluation of probability of failures in complicated technical systems. Representation of QMS processes as a graph with controlled discrete Markov chains is suggested, which allows to evaluate a probability of customer requirements non-fulfillment as a function of an intensity of mistakes that bring to non-conformities in QMS.