Proactive patient flow redesign for integration of multiple outpatient clinics

Vahdat, Vahab; Griffin, Jacqueline; Burns, Sarah; Azghandi, Rana

doi:10.1109/wsc.2017.8248012

Cited by 4 publications

(1 citation statement)

References 19 publications

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“…6 The core of PFA is care process improvement; therefore, PFA is usually combined with other tools, such as time and motion studies or computer simulations, for enhancing efficiency. 7,8 Unertl et al 9 developed the information flow model for chronic disease care, highlighting that the patient is the information hub. Their method allows visualization of the interaction of information between related health care providers; however, it does not focus on plotting the health care workflow.…”

Section: Background and Significancementioning

confidence: 99%

Daily Care Information System Requirements: Professional Service-Driven Service Blueprint Approach

et al. 2021

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Background Long-term care (LTC) services are a professional service-driven (PSD) system; to deliver appropriate care services to residents, health care providers first need to collect appropriate patient data and make a professional assessment. A well-designed LTC information system should therefore consider the information requirements of multidisciplinary health care providers to adequately support their care services. Objectives This study proposed a modified service blueprint—the PSD service blueprint—for visualizing interdisciplinary service providers' input and output information requirements, which correspond to their service activities. Methods The PSD service blueprint comprises five layers and seven elements. We also present a case study to illustrate the blueprint's application to daily LTC services. Results Our proposed approach could clearly illustrate the daily care activities, service providers (main actors), actors' input and output information, and suggestions for LTC information system–related applications. Conclusion The proposed PSD service blueprint can not only gather interdisciplinary LTC service providers' information system requirements but also act as a mapping tool for visualizing the care service process.

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