2023
DOI: 10.1002/awwa.2162
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Proactive Management of Aesthetic Quality to Maintain Customer Confidence

Hunter Adams,
Susheera Pochiraju,
Polly Barrowman
et al.

Abstract: Key Takeaways“Water quality aesthetics” describes various customer concerns, such as taste and odor, color, turbidity, and effects of pipe corrosion.As end users, customers are on the front lines of emergent water issues and can indicate aesthetic quality changes for water suppliers.Managing aesthetic quality in a proactive manner not only can save a water supplier money but also build public confidence.

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“…FIM provides rapid particle concentration and size distribution results down to 2 µm, giving analytical results within minutes that are highly representative of the water quality. FIM can be used to help characterize aesthetic issues and reduce complaints (Reilley-Matthews 2007), and many utilities use FIM to monitor algae/cyanobacteria in surface water (Adams et al 2023). FIM data can also be used along with…”
Section: Uses and Benefits Of Fimmentioning
confidence: 99%
“…FIM provides rapid particle concentration and size distribution results down to 2 µm, giving analytical results within minutes that are highly representative of the water quality. FIM can be used to help characterize aesthetic issues and reduce complaints (Reilley-Matthews 2007), and many utilities use FIM to monitor algae/cyanobacteria in surface water (Adams et al 2023). FIM data can also be used along with…”
Section: Uses and Benefits Of Fimmentioning
confidence: 99%