Proactive knowledge management

Abstract

Doris Reisinger m2n -consulting and developmentParzhofstraße 8 4040 Linz +43(0)732-711987-0 reisinger@m2n.at ABSTRACT Efficient and effective knowledge management plays an increasingly important role in knowledge-intensive organizations. In such organizations knowledge workers require a certain degree of freedom in structuring their own tasks [3]. This essential freedom often conflicts with the organization's need of standardization, control and transparency [5]. The vision of the research project DYONIPOS (DYnamic Ontology based Integrated Process OptimiSation) is to resolve this dilemma by automatically supporting knowledge workers with the required knowledge just in time, while avoiding additional work and violations of the knowledge worker's privacy. Furthermore DYONIPOS will support knowledge organizations by developing an organizational knowledge database, supporting the management of the developed processes and knowledge basis and visualizing workflow and processes. DYONIPOS sets up a context-sensitive, intelligent and agile assistant based on semantic and generic knowledge discovery technologies [5].This article is structured as follows: Section 1 addresses the relation between the applied approach and the challenge in e-Government and summarizes the aims of the research project DYONIPOS. In Section 2 the semantic and knowledge discovery technologies used are presented. The paper concludes with the presentation of the use-case project, showing its current results.