Private ownership of primary care providers associated with patient perceived quality of care

Wei, Xiaolin; Yin, Jia; Wong, Samuel Yeung Shan; Griffiths, Siân; Zou, Guanyang; Shi, Leiyu

doi:10.1097/md.0000000000005755

Cited by 13 publications

(13 citation statements)

References 29 publications

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“…Fourthly, many risk factors were not analyzed due to the lack of corresponding data, such as air pollution, patient socioeconomic status, private ownership of primary care providers, and healthcare utilization factors. [19,20] Fifthly, many potential confounding factors were not investigated. For examples, a follow-up interview with the ED patients, and ED doctors and other related clinicians.…”

Section: Discussionmentioning

confidence: 99%

Epidemiological characteristics and disease spectrum of emergency patients in two cities in China: Hong Kong and Shenzhen

Chen

Fan

Leung

2020

World Journal of Emergency Medicine

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Section: Discussionmentioning

confidence: 99%

Epidemiological characteristics and disease spectrum of emergency patients in two cities in China: Hong Kong and Shenzhen

Chen

Fan

Leung

2020

World Journal of Emergency Medicine

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“…Conversely, private PHC tend to prescribe more types of drugs which are expensive and inappropriate with patient conditions. 17 , 18 …”

Section: Resultsmentioning

confidence: 99%

Understanding Patient Satisfaction and Loyalty in Public and Private Primary Health Care

Setyawan

Supriyanto

Ernawaty

et al. 2020

Journal of Public Health Research

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Background: The quality of health centers, patient satisfaction, and loyalty are three key factors that enable health care providers to improve their services and cost-effectiveness. This study, therefore, aims to determine patient satisfaction and loyalty in public and private primary health care centers. Design and Methods: Data were obtained from a cross-sectional design of 1470 self-administered questionnaires and analyzed based on mean, standard deviation, and correlation coefficients. Results: The results showed respectively a strong and moderate correlation between patient satisfaction and loyalty in private (r=0.767) and public (r=0.54) primary health care centers, respectively. In addition, in both centers patients received adequate medical services, with social aspects as the least important factors affecting patient satisfaction. Conclusions: In conclusion, primary health care practices need to recognize the needs that influence patients’ satisfaction and loyalty, to improve the quality of their services.

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“…The original PCAT developed by Barbara Starfield at the Johns Hopkins Primary Care Policy Center is the most widely used instrument in China, including Guangdong [28,29,30,31,32,33,34,35,36,37,38], Shanghai [28,33,39], Hunan [40] and Tibet [41]. The original English PCAT adult version includes seven domains: First Contact (accessibility and utilization), Continuity, Coordination (information and referral systems), Comprehensiveness (service availability and service provided), Community Orientation, Family Centeredness and Cultural Competency.…”

Section: Resultsmentioning

confidence: 99%

Evaluating Primary Health Care Performance from User Perspective in China: Review of Survey Instruments and Implementation Issues

Wang

Haggerty

Loban

et al. 2019

IJERPH

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This review aims to summarize the progress of patient evaluation studies focusing on primary health care (PHC) in China, specifically in relation to survey instruments and implementation issues. Eligible studies published in English or Chinese were obtained through online searches of PubMed and China National Knowledge Infrastructure. A descriptive reporting approach was used due to variations in the measurements and administration methods between studies. A total of 471 articles were identified and of these articles; of those 91 full-text articles were included in the final analysis. Most studies used author-developed measurements with five-point Likert response scales and many used the Chinese translations of validated tools from other countries. Most instruments assessed the physical environment, medical equipment, clinical competency and convenience aspects of PHC using a satisfaction rating instead of care experience reporting. Many studies did not report the sampling approach, patient recruitment procedures and survey administration modes. The patient exit survey was the most commonly used survey implementation method. The focus on the structural dimensions of PHC, inconsistent wording, categories of response options that use satisfaction rating, and unclear survey implementation processes are common problems in patient evaluation studies of PHC in China. Further studies are necessary to identify population preferences of PHC in China in order to move towards developing Chinese value-based patient experience measurements.

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Private ownership of primary care providers associated with patient perceived quality of care

Abstract: Supplemental Digital Content is available in the text

Cited by 13 publications

References 29 publications

Epidemiological characteristics and disease spectrum of emergency patients in two cities in China: Hong Kong and Shenzhen

Epidemiological characteristics and disease spectrum of emergency patients in two cities in China: Hong Kong and Shenzhen

Understanding Patient Satisfaction and Loyalty in Public and Private Primary Health Care

Evaluating Primary Health Care Performance from User Perspective in China: Review of Survey Instruments and Implementation Issues

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