“…A large search result did not necessarily mean that the information retrieved was relevant, because a large search result often provided useless, outdated and irrelevant information. This is again in line with previous findings which have demonstrated that municipal websites have links that point to nonexistent privacy policies (Dias et al, 2013); most municipalities do not ensure the findability of privacy statements (Beldad et al, 2009); most often information that is available on a municipal website is related to buses, museums, libraries, touristic and culture (Miranda et al, 2009); and, websites are structurally difficult to navigate, and therefore the sites are in fact not open or accessible for citizens and the information they need cannot be found (West, 2004).…”