Principles for Developing Benchmark Criteria for Staff Training in Responsible Gambling

Abstract

One approach to minimizing the negative consequences of excessive gambling is staff training to reduce the rate of the development of new cases of harm or disorder within their customers. The primary goal of the present study was to assess suitable benchmark criteria for the training of gambling employees at casinos and lottery retailers. and assigned to six categories: (1) criteria of content, (2) modelling, (3) qualification of trainer, (4) framework conditions, (5) sustainability and (6) statistical indicators. Nine of the 75 indicators were rated as very important by 90 % or more of the experts. Unanimous support for importance was given to indicators such as (1) comprehensibility and (2) concrete action-guidance for handling with problem gamblers, Additionally, the study examined the implementation of benchmarking, when it should be conducted, and who should be responsible. Results indicated that benchmarking should be conducted every 1-2 years regularly and that one institution should be clearly defined and primarily responsible for benchmarking. The results of the present study provide the basis for developing a benchmarking for staff training in responsible gambling.

Selling Lottery Products To Minors: Factors Affecting Retailer Compliance

“…To ensure that all lottery retailers follow the rules and achieve a 100% compliance rate, regular responsible gambling training should continue to be provided as advocated by both Arthur et al (2003) and Griffiths (2012). Also, the sustainability of the efforts, as endorsed by Blaszczynski et al (2011) and Oehler et al (2017), and consolidating what has been learned by consistently repeating training content with different didactic possibilities (face-to-face and online-settings), was evident among most of the lottery retailers in the present study.…”

“…In order to evaluate the effectiveness of training measures concerning compliance in the selling of lottery products to minors by lottery retailers in Austria in the present study, the factors that were considered in the most likely to influence this behavior included the age of the buyer and seller of lottery products, the gender of the buyer and seller of lottery products, attitudes towards mystery shopping, and amount of previous training in responsible gambling (Ajzen, 1991;Blaszczynski et al, 2011;Breen et al, 2006;Dufour, Ladouceur & Giroux, 2010;Kirkpatrick, 1970;Ladouceur et al, 2004;LaPlante, Gray, LaBrie, Kleschinsky & Shaffer, 2011;Oehler et al, 2017). A specified model was used that has proved helpful in explaining the transfer of learning content into everyday working life (i.e., Kirkpatrick, 1970, Ajzen, 1991.…”

“…Ever since the implementation of responsible gambling initiatives became a focus of research, researchers in the gambling field have been calling for minimum requirements for player protection programs (e.g., Blaszczynski, Ladouceur & Shaffer, 2004) and providing advice on how academics can help gambling operators (Griffiths & Wood, 2008). One approach to minimize the negative consequences of excessive gambling is the implementation of staff training in an attempt to reduce the rate of new cases of harm or disorder within their customer base (Blaszczynski et al, 2011;Breen, Buultjens & Hing, 2006;Dufour, Ladouceur & Giroux, 2010;Ladouceur et al, 2004;LaPlante, Gray, LaBrie, Kleschinsky & Shaffer, 2011;Oehler, Banzer, Gruenerbl, Malischnig, Griffiths & Haring, 2017).…”