“…Components of this process include rapport building, agenda setting, assessing importance, confidence and readiness, information exchange, and reducing resistance (Mason & Butler, ). Specific behaviours in nurse–patient interactions support therapeutic relationships such as active listening, a relaxed ambience, approachability, a personalized approach, time, and trust (Desborough et al, ; Girard, Hudon, Poitras, Roberge, & Chouinard, ; Young et al, ). Therapeutic relationships formed through collaboration between patients and GPNs enable patients to better manage their health (Desborough, Banfield, Phillips, & Mills, ; Young et al, ).…”