“…For example, organizational commitment is associated with several variables of organizational outcomes, including absenteeism (e.g., Jacobsen and Fjeldbraaten, 2020 ), turnover intention (e.g., de la Torre-Ruiz et al, 2019 ), work satisfaction (e.g., Massoudi et al, 2020 ), person–organization value fit (Zhao et al, 2021 ), and innovation performance (e.g., Iqbal et al, 2021 ). For non-profit service providers such as immigration agencies, fire agencies, and public libraries, they essentially provide free service to their clients (Talaga, 2008 ) due to their altruistic nature. Relevant studies had shown that the organizational commitment and OCB could improve the organizational performance, especially the reveal of service quality (Heydari and Lai, 2019 ).…”