“…First, we reviewed the extant literature to capture the most important potential behavioral issues for EV drivers. This led to identification of Range anxiety, 6 , 49 , 50 , 51 , 52 Dealership practices, 53 , 54 , 55 Cost, 6 , 52 , 56 , 57 , 58 Service time, 6 , 52 , 56 , 58 Availability issues, 59 , 60 User interaction, 61 , 62 , 63 station Functionality, 11 , 58 , 64 and Location. 11 Second, to find evidence of the importance of these topics from the data, we hand-coded 8,953 randomly selected reviews to validate the 8 topics from prior literature and used these to generate 34 sub-topics for classification.…”