Price, exclusivity and luxury: Exploring London’s luxury hotels

Luxury hospitality — Is this the time to rethink the ethical stance?

“…Poor human resource management practices and the relative invisibility of housekeeping work often lead to little or no checks or vetting of subcontractors, hence the risk of poor service delivery. similarly, with some establishments charging in excess of GB£20 000 (Heyes & lashley, 2017) per night in some instances, it is questionable to think that overcoming the social divide between customers and employees in luxury hotels will be on the hotels' agendas any time soon. large gaps in wealth distribution mixed with multiple professional occupations can no doubt leave some employees feeling inadequate -merely "just a servant" to the rich and powerful in society.…”

“…The essence of money, however, is a delicate matter. The power of money, for example, makes people believe they can afford "everything" or "everyone", leading to a conviction that the power of one's wallet far outweighs the expectations of ethical behaviour (Heyes & lashley, 2017). While some could come to think that luxury was and is only associated to the very wealthy of our society, others could suggest that luxury in today's day and age is available to everyone, based on their own individual definition of luxury (Heyes & lashley, 2017).…”

“…The power of money, for example, makes people believe they can afford "everything" or "everyone", leading to a conviction that the power of one's wallet far outweighs the expectations of ethical behaviour (Heyes & lashley, 2017). While some could come to think that luxury was and is only associated to the very wealthy of our society, others could suggest that luxury in today's day and age is available to everyone, based on their own individual definition of luxury (Heyes & lashley, 2017). While marketing alone plays an important role (Twitchell, 2002), others could argue that luxury is seen in the eye of the beholder rather than the eye of the giver (Heyes & lashley, 2017).…”

“…While some could come to think that luxury was and is only associated to the very wealthy of our society, others could suggest that luxury in today's day and age is available to everyone, based on their own individual definition of luxury (Heyes & lashley, 2017). While marketing alone plays an important role (Twitchell, 2002), others could argue that luxury is seen in the eye of the beholder rather than the eye of the giver (Heyes & lashley, 2017). Indeed, the high price often emphasises luxury through the creation of exclusiveness, often achieved through discretion and secrecy.…”

What is luxury hospitality? A need to move towards a scientific understanding

“…The combination of luxury and hospitality is one which has for many years been scrutinised (Heyes & Lashley, 2017). While luxury arguably can be about retail, the mixture between luxury and hospitality has been one which has been visible in society for centuries.…”