Ettringite, ideally Ca6Al2(SO4)3(OH)12ꞏ26H2O, is recognized as a secondary-alteration mineral and as an important crystalline constituent of the Portland cements, playing different roles at different time scales. It contains more than 40 wt% of H2O. The crystal structure and crystal chemistry of ettringite were investigated by electron microprobe analysis in wavelength-dispersive mode, infrared spectroscopy and single-crystal neutron diffraction at 20 K. The anisotropic neutron structure refinement allowed the location of (22+2) independent H sites, the description of their anisotropic vibrational regime and the complex H-bonding schemes. Analysis of the difference-Fourier maps of the nuclear density showed a disordered distribution of the inter-column ("free") H2O molecules of the ettringite structure, modelled (in the structure refinement) with two independent and mutually exclusive configurations. As the disorder is still preserved down to 20 K, we are inclined to consider that as a "static disorder". The structure of ettringite is largely held together by hydrogen bonding: the building units [i.e., SO4 tetrahedra, Al(OH)6 octahedra and Ca(OH)4(H2O)4 polyhedra] are interconnected through extensive network of hydrogen bonds. The ettringite of this study has an almost ideal composition, with 27 H2O molecules per formula unit and (Mn+Fe+Si+Ti+Na+Ba) 0.04 atoms per formula unit. The effect of the lowtemperature stability of ettringite and thaumasite on the pronounced "Sulphate Attack" of Portland cements, observed in cold regions, is discussed.