“…In terms of preferences for information provision, research suggests parents value information that is accessible, individualized, and paced around each family's needs (Turner and Milward, 1988;Martin, 1995;Cleft Lip andPalate Association, 1996, 2007;Oliver and Jones, 1997;Young et al, 2001;Farrimond and Morris, 2004;Johansson and Ringsberg, 2004;Martin, 2005;Cartwright and Magee, 2006;Nusbaum et al, 2008;Owens, 2008;Knapke et al, 2010). In addition, some studies have highlighted the importance of information provision by experienced professionals (Strauss et al, 1995;Oliver and Jones, 1997;Young et al, 2001;Byrnes et al, 2003;Johansson and Ringsberg, 2004;Cleft Lip and Palate Association, 2007).…”