Preliminary Study of Patients’ Perceptions and Satisfaction in Outpatient Pharmacies at the Cancer and Heart Centres in Qatar

Ghasoub, Rola; Zaidan, Manal; S, Al-Yafie; Al-Siyabi, Khalid; Radwan, Y; Mi, Mohamed Ibrahim

doi:10.21065/1920-4159.1000254

Cited by 1 publication

(4 citation statements)

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“…However, another study conducted in the UAE reported that only “25% to 30% of respondents agreed that the pharmacist explains all possible side effects, provides information on proper storage of medication and drug therapy and/or disease” [ 6 ]. On the other hand, a study by Ghasoub et al (2017) reported that 94% of the participants screened for satisfaction in the outpatient pharmacies at Hamad Medical Corporation (HMC) specialized tertiary hospitals in Qatar were satisfied with medication information on clinical efficacy shared by pharmacy staff [ 13 ].…”

Section: Discussionmentioning

confidence: 99%

“…A self-administered, validated, and anonymous questionnaire was used. The questionnaire was adopted from another study conducted at Hamad Medical Corporation (HMC) in Qatar [ 13 ], and the questions were modified to suit the PHCC. The survey was piloted on 15 patients and administered in English and Arabic.…”

Section: Methodsmentioning

confidence: 99%

“…Some studies examined patients' satisfaction with Qatar's quality of pharmacy services [ 1 , 11 – 13 ]. El hajj et al (2011) reported that the public has a poor understanding of the community pharmacist's role in monitoring drug therapy, performing health screening, and providing drug information.…”

Section: Introductionmentioning

confidence: 99%

“…Khudair and Raza (2013) indicated that patient satisfaction is positively influenced by service promptness, pharmacist attitude, medication counselling, pharmacy location, and waiting area. The study by Ghasoub et al (2017) showed a high level of patients' satisfaction with the pharmacy layout and with the pharmacy staff [ 13 ]. However, limited studies evaluate patients' satisfaction at the primary care level.…”

Section: Introductionmentioning

confidence: 99%

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Pharmaceutical Care Service at Primary Health Care Centers: An Insight on Patient Satisfaction

Zaidan

Mohammed

Ibrahim

et al. 2022

International Journal of Clinical Practice

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Background. Patient’s health care experiences and satisfaction are frequently used as a healthcare quality indicator. Aim. The study aims to evaluate the level of patient satisfaction with the pharmacy services provided at the Primary Health Care Corporation’s (PHCC) pharmacies in Qatar. Methods. This study is a cross-sectional survey conducted in December of 2019. The study’s setting is the Primary Health Care centers’ pharmacies. All adult patients (≥18 years old) with mobile phone numbers documented on file who had their prescription orders filled at the PHCC’s pharmacy units in 2019 were included in the study. Descriptive and inferential statistical methods were used to present the findings. The significance level was set at the alpha level of 0.05. Results. The usable responses were 9,564 from the total participants. Around 55.2% (N = 5,283) were males, 56.5% (N = 5,405) were in the age group (25–40), 19.2% (N = 1,837) were Qatari nationals, 39.7% (N = 3,801) had their medication dispensed in the Central Region of the State of Qatar, and 72.8% (N = 6,964) had at least undergraduate or higher degrees. The overall mean (SD) satisfaction score was (3.24 ± 0.629). Participants were less satisfied with their pharmacist’s communication, especially offering information about medication’s side effects (2.61 ± 1.2) and general health counselling (2.39 ± 1.2). Respondents were also less satisfied with waiting time (3.02 ± 1.3). Waiting time, gender, age, nationality, geographical region of the pharmacy, educational level, and familiarity with the PHCC were significantly associated with satisfaction level. Conclusion. The patients were reasonably satisfied, and the satisfaction level differed among different sociodemographic groups. Based on the public’s needs and expectations, pharmacists need to continuously improve their effort to enhance the healthcare quality in the organization.

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Section: Discussionmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%