Preface to the Special Issue on ‘Reconsidering “Awareness” in CSCW’

Schmidt, Kjeld; Randall, Dave

doi:10.1007/s10606-016-9257-6

Cited by 7 publications

(2 citation statements)

References 21 publications

(6 reference statements)

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“…Those concerned with the design of development of innovative systems drew from the original studies of centres of co-ordination to suggest how novel collaborative -6 -technologies may be configured, for example how 'awareness systems' may need to offer more sophisticated kinds of support (Schmidt, 2016;2002), the importance of providing 'public' not just shared resources (O'Hara, Perry, Churchill, & Russell, 2003) and also how the consideration of the properties of everyday artefacts might support collaborative activities (Luff & Heath, 1998;Shapiro, Hughes, Randall, & Harper, 1991;Sommerville, Rodden, Sawyer, & Bentley, 1993). More generally, they also informed models of collaborative action and co-ordination (Benford & Greenhalgh, 1997;Schmidt, 2011;Schmidt & Simone, 1996), ones that considered different kinds of situated awareness and peripheral participation.…”

Section: Figure 1 About Herementioning

confidence: 99%

Creating Interdependencies: Managing Incidents in Large Organizational Environments

Luff

Heath

Patel

et al. 2017

Human–Computer Interaction

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In recent years, we have witnessed the emergence of large-scale centres of command and control that bring together a range of personnel from various services responsible for the management of day-to-day incidents and events. These multi-centre control rooms stand in marked contrast to what Suchman termed 'centres of coordination' (Suchman 1997), that have typically formed the focus of much research within HCI and CSCW. In this paper, we explore the practices and technical resources within one of these very large multi-centre control rooms. Staff in this control room do collaborate with colleagues who are co-present, but there is little reliance on the subtle interactional practices found in earlier studies. However, one information system is critical for collaboration and managing incidents that arise. This is the information system that is used to record incidents. Unlike in previous settings where records were made after an incident had taken place, these records are used for the concurrent management of activities. We consider the practices through which staff assemble these records to serve the demands of different individuals, with differing responsibilities in various organisations within the control room. We consider instances of co-present collaboration and suggest that these are often to ameliorate problems with the records rather than supporting real-time colocated activities. Although staff may be co-present in these multi-centre control rooms they have different kinds of technological resources available to them, and a different 'division of labour'. This can undermine the integration of these resources within forms of work. We conclude by discussing the implications for our understanding of co-present work and also for the methods and approaches we can draw upon for understanding these contemporary workplaces.

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Section: Figure 1 About Herementioning

confidence: 99%

Creating Interdependencies: Managing Incidents in Large Organizational Environments

Luff

Heath

Patel

et al. 2017

Human–Computer Interaction

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“…In 2004, Neale et al found the "the evaluation of distributed CSCW systems has been too frequently method driven by various disciplinary preferences, rather than driven by frameworks that get the appropriate questions answered" (p.112). "Reconsidering Awareness" in 2016 Schmidt and Randall (2016) diagnose a lack of consensus regarding awareness and coordination resulting in a research field exhibiting a fragmented state (Schmidt, 2009) others referred to as "The Big Hole" (Kostakos, 2015).…”

Section: Cognitive Versus Social Sciencementioning

confidence: 99%

The Standardized Coordination Task Assessment (SCTA) : A Method for Use-Inspired Basic Research on Awareness and Coordination in Computer-Supported Cooperative Settings

Oemig¹

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Today’s modern world often affords individuals to form teams to work together towards shared goals and objectives. The need for tools to digitally support collaboration distributed in time and space increased over the past decades significantly with a recent sudden increase due to the Corona pandemic crisis. The research goal in the field of computer-supported cooperative work (CSCW) has always been to design systems that facilitate collaboration based on the understanding of groups and social interaction – especially on how people coordinate their work. In the real-world coordination happens in a seemingly seamless and effortless way. However, the resulting mechanisms translated to digital systems often provide a clumsy and awkward experience as users lack the means for subtle and rich interaction beyond the spoken word. After numerous failures revealing system deficits and a large number of ethnographic studies, researchers identified awareness to become the support mechanism for effortless coordination in digital systems. Yet, instead of addressing the problem using appropriate methods and tools, researchers found themselves trapped in circular reformulations of concepts and evaluations of prototypes on the basis of disciplinary preferences ignoring the basic characteristics of the objects of interest. Even worse, the most basic design tensions stemming from a use-inspired perspective have not been resolved indicating a substantial problem with the evaluation of awareness and coordination support. Effortless coordination cannot be reached without being measured, thus not without an appropriate measurement approach. This thesis introduces an appropriate assessment method for the efforts related to awareness and coordination support in cooperative settings – the STANDARDIZED COORDINATION TASK ASSESSMENT (SCTA). Applying a use-inspired basic research driven approach it creates and leverages an effort-based operationalization of the two constructs derived from literature and especially from a cognitive perspective. A highly automated and scalable framework delivers quantitative results to be used for hypotheses validations that allows a benchmark-based approximation of effortless coordination. At the same time the method opens the door for a lot more use-inspired basic research to resolve many of the still open design tensions and challenges.

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Group Awareness-Tools beim technologieunterstützen Lernen

Bodemer

Schnaubert

2020

Handbuch Bildungstechnologie

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Preface to the Special Issue on ‘Reconsidering “Awareness” in CSCW’

Cited by 7 publications

References 21 publications

Creating Interdependencies: Managing Incidents in Large Organizational Environments

Creating Interdependencies: Managing Incidents in Large Organizational Environments

The Standardized Coordination Task Assessment (SCTA) : A Method for Use-Inspired Basic Research on Awareness and Coordination in Computer-Supported Cooperative Settings

Group Awareness-Tools beim technologieunterstützen Lernen

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