Predictors of Stress Amongst Social Workers: An Empirical Study

Collings, John; Murray, Philip J.

doi:10.1093/oxfordjournals.bjsw.a011101

Cited by 104 publications

(105 citation statements)

References 6 publications

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“…These findings are consistent with those reported in other studies (Burke 1988;Karasek and Theorell 1990;Leiter 1991;Bradley and Sutherland 1995;Collings and Murray 1996;Cartwright and Cooper 1997). If service providers lack collegial and supportive working relationships or if they are unsatisfied with their client interactions, they report higher levels of stress.…”

Section: Professional Conditionssupporting

confidence: 93%

“…Collegial relations are considered important not only for sharing work-related knowledge and operating as a form of self-control over occupational matters, but also for support and understanding, which may be helpful in coping with the stressors encountered in one's job (Cherniss 1980;Pines 1993). This concept is examined as coworker and supervisor support in the stress literature, where good relationships with colleagues and supervisors significantly reduce feelings of job stress (Burke 1988;Karasek and Theorell 1990;Bradley and Sutherland 1995;Collings and Murray 1996;Cartwright and Cooper 1997). As Leiter (1991) notes, service providers generally expect that their coworkers will be supportive of one another in their shared desire to help their clients.…”

Section: Professional Conditionsmentioning

confidence: 99%

“…Human service providers usually anticipate that they will be able to help clients or solve specific client problems, and when they do not it contributes to job stress and dissatisfaction (Cherniss 1980;Collings and Murray 1996;Balloch, Pahl and McLean 1998). When social workers are not satisfied and fulfilled from their client interactions, stress levels are expected to increase as a result of their professional goals being inconsistent with their performed work tasks (Leiter 1991 …”

Section: Professional Conditionsmentioning

confidence: 99%

“…For example, a study of human service professionals found that they "often came to believe that the real client to be cared for and protected was the institution for which they worked rather than the individuals who came to them for help" (Cherniss 1980: 167). In studies of social workers, administrative duties and paper work (Matteson and Ivancevich 1987;Pines 1993;Bradley and Sutherland 1995;Collings and Murray 1996), large numbers of meetings (Parasuraman and Alutto 1981) and general work overload (Gibson, McGrath, and Reid 1989;Jones, Fletcher, and Ibbetson 1991;Leiter 1991;Pines 1993;Collings and Murray 1996) are reported to be significant stressors.…”

Section: Bureaucratic Conditionsmentioning

confidence: 99%

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Stress at Work : A Study of Organizational-Professional Conflict and Unmet Expectations

Lait

Wallace

2003

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Un aspect important de l’étude des professions aborde la possibilité d’un conflit entre les professionnels et les organisations qui les emploient. (Sorensen et Sorensen 1974 ; Davies 1983 ; Freidson 1986 ; Wallace 1995a). Ce fait peut survenir lorsque les valeurs, les buts et les attentes du professionnel sont incompatibles avec ceux de l’organisation où il travaille, de manière plus particulière lorsque les professionnels sont à l’emploi d’organisations fortement bureaucratisées. Face à une telle incompatibilité, le professionnel ne se sent pas préparé et ce fait peut déboucher sur une expérience de travail comportant un stress (Kahn et Quinn 1970 ; Eaton 1980 ; Cherniss 1980 ; Stevens et O’Neill 1983 ; Leiter 1991).Au cours de cette étude, nous avons fait appel au modèle du conflit profession-organisation en l’appliquant à l’analyse du stress en emploi dans le cas des travailleurs impliqués dans une relation d’aide. Nous l’avons fait en posant la question suivante : comment les conditions de travail peuvent-elles influencer le stress en emploi chez les travailleurs des services sociaux ? Dans le cas de ce type de travail, on entend souvent dire que les lieux de travail reflètent un mélange de caractéristiques du professionnalisme et de l’organisation bureaucratique, plutôt que la présence de l’un ou l’autre seulement de ces éléments (Cherniss 1980 ; Hasenfeld 1983 ; Harris 1998). Par exemple, le système bureaucratique de gestion rationnelle peut accompagner le professionnel dont l’expertise lui permet un contrôle sur la nature du service fourni (Harris 1998).Nous nous attendions à ce que les travailleurs des services sociaux fassent état de quelques aspects de leur travail qui refléteraient plus les idéaux et les normes de pratique du professionnel et d’autres aspects qui montreraient plus de traits propres à la bureaucratie. Dans de telles conditions, les attentes des professionnels originant de leur sens du professionnalisme peuvent s’opposer aux réalités du travail en milieu bureaucratique, créant ainsi une expérience de travail stressante. Nous sommes alors en mesure de prédire que les travailleurs de la relation d’aide éprouveront un stress d’autant plus élevé que leurs attentes ne seront pas rencontrées (hypothèse 1). Nous faisons également l’hypothèse que les conditions de travail qui sont plus compatibles avec les idéaux de la profession rencontreront les attentes et ainsi réduiront la possibilité d’un stress au travail (hypothèse 2). Nous considérons de plus que des conditions plus bureaucratiques ne réussiront pas à satisfaire aux attentes des professionnels et contribueront alors à une augmentation du stress (hypothèse 3).Nous vérifions nos hypothèses en utilisant les techniques d’analyse linéaire OLS avec un échantillon de 514 travailleurs de la relation d’aide qui rendent des services aux personnes éprouvant des troubles de développement. Pour valider la première hypothèse, nous évaluons les effets des attentes ignorées sur le stress en emploi. Pour la deuxième hypothèse, nous ajoutons quatre dimen...

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Section: Professional Conditionssupporting

confidence: 93%

Section: Professional Conditionsmentioning

confidence: 99%

Section: Professional Conditionsmentioning

confidence: 99%

Section: Bureaucratic Conditionsmentioning

confidence: 99%

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Stress at Work : A Study of Organizational-Professional Conflict and Unmet Expectations

Lait

Wallace

2003

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“…Lombard (2000) and Collings and Murray (1996) found similar frustrations of high workloads and accompanying stress, leading to crisis work and neglect of administrative work and record keeping. Respondents viewed work pressures and increased workloads as related to the socio-economic conditions prevalent in South Africa, particularly among the poor and unemployed, where the demand for services has increased to the extent that, social workers are neither able to cope with demand nor provide effective services (Van Biljon, 1994).…”

Section: Workloadmentioning

confidence: 99%

Experiences of South African Social Workers in the United Kingdom

Naidoo

Kasiram

2014

Social Work

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Work‐related stress and occupational therapy

Lloyd

King

2001

Occupation Therapy Intl

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Occupational stress and burnout have been studied extensively in the human services. It has been suggested that healthcare professionals in particular are at risk of stress owing to the caring nature of their work. Articles related to occupational therapy and work-related stress were reviewed in regard to practice in Australia, Canada, the United Kingdom, the United States and Sweden. Although the empirical literature is relatively weak for occupational therapy, it has been argued that occupational therapists in health care share risk factors with other healthcare professionals. These risk factors include repeated exposure to distress and difficult behaviour, prolonged interventions and uncertain outcome. Issues such as professional status, staffing issues and the nature of the profession have been identified as additional risk factors for occupational therapists. However, empirical studies that enable burnout rates of occupational therapists to be compared with those of related occupational groups suggest that this may not be the case. Occupational therapists may in fact be protected from some stress and burnout factors. Further research is recommended to clarify the nature of stress experienced by occupational therapists and to identify both risk and protective factors characteristic of the profession.

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Predictors of Stress Amongst Social Workers: An Empirical Study

Cited by 104 publications

References 6 publications

Stress at Work : A Study of Organizational-Professional Conflict and Unmet Expectations

Stress at Work : A Study of Organizational-Professional Conflict and Unmet Expectations

Experiences of South African Social Workers in the United Kingdom

Work‐related stress and occupational therapy

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