Predictors of Satisfaction with Care Services among Family Members of Older Adult Residents of Long-Term Care Facilities

Abstract

This study identified predictors of satisfaction with care services among family members of older adults residing in long-term care facilities (LTCFs). In this cross-sectional descriptive study, the participants were 330 family members of older adult residents of LTCFs in Seoul, Gyeonggi, Gangwon, Gyeongbuk, and Chungnam, Korea. Data were collected from July to October 2018 using a structured self-report questionnaire. Data were analyzed using descriptive statistics, independent t-testing, one-way ANOVA, Kruskal–Wallis testing, Pearson’s correlation coefficients, and hierarchical multiple regressions. The most important predictors of satisfaction with care services were satisfaction with the physical housing environment (β = 0.49, p < 0.001), caregiving stress (β = −0.30, p < 0.001), the facility’s size (β = −0.13, p = 0.001), the number of visits to the facility (β = −0.10, p = 0.024), and the number of family members who participated in the decision to place the relative in a facility (β = 0.09, p = 0.033). This study is significant because it provides fundamental data for qualitatively improving care services in LTCFs. Based on the results, strategies should be developed to relieve caregiving stress among family members and improve satisfaction with the physical housing environment.

What matters, and what matters most? Exploring resident satisfaction in continuing care retirement communities

“…2.1.2 Staff. Several prior studies determined that staff play a crucial role in affecting resident satisfaction (Chou et al, 2001;Chou et al, 2003;Lee, 2020aLee, , 2020bPark and Sok, 2020;Song and Jang, 2020). CCRCs have various types of staff, including but not limited to personal care aides, food preparation workers, housekeeping, receptionists and information clerks and management assistants (Jeste and Childers, 2017).…”

“…To create a sense of community and a sense of home, CCRCs have incorporated many hospitality attributes into their design and decorations (Johs-Artisensi et al , 2021; Vitale-Aussen and Andrews, 2016), such as decorating a dining room like a restaurant (Negrea, 2016). Some studies anchored that the design is also seen to be a necessary aspect that affects resident satisfaction (Chou et al , 2003; Lee, 2020a, 2020b; Nordin et al , 2017; Song and Jang, 2020). Song and Jang (2020) found that the physical housing environment and facility size were predictors of resident satisfaction.…”

“…Some studies anchored that the design is also seen to be a necessary aspect that affects resident satisfaction (Chou et al, 2003;Lee, 2020aLee, , 2020bNordin et al, 2017;Song and Jang, 2020). Song and Jang (2020) found that the physical housing environment and facility size were predictors of resident satisfaction. Other studies have revealed that the design of the general sitting areas and the design of the restaurants are associated with resident satisfaction (Chou et al, 2003;Lee, 2020aLee, , 2020b.…”

“…Although some studies indicated that food service played an essential role in resident satisfaction (Curtis et al , 2005; Goh et al , 2013; Seo and Shanklin, 2005, 2007), other studies discovered that the social environment in CCRCs was more important than the physical environment in affecting resident satisfaction (Cutchin, 2010; Erickson and Krout, 2001). After reviewing prior literature related to senior living, including academic and industry articles and informal discussions with CCRC residents and experts working in the senior living industry, we identified several CCRC attributes and grouped them under 11 categories: management (Abrahamson et al , 2013; Lee and Severt, 2018; Wilson, 2007); staff (Lee, 2020a, 2020b; Park and Sok, 2020; Song and Jang, 2020); rooms (Chou et al , 2003; Lee, 2020a, 2020b); food and beverage services (Bhat et al , 2016; Chou et al , 2003; Goh et al , 2013; Joung et al , 2015); location (Bäumker et al , 2012; Bekhet et al , 2009; Walker and McNamara, 2013); design (Chou et al , 2003; Lee, 2020a, 2020b; Song and Jang, 2020); cost and value (Genworth, 2019; Pearson et al , 2019; Zarem, 2010); availability of activities (Cutchin et al , 2010; Liu et al , 2020a, 2020b); sociopsychological factors (Erickson and Krout, 2001; Lee, 2020a, 2020b; Lee and Severt, 2017; Plys and Qualls, 2020); spiritual environment (McFadden and Jacobson, 2003; Nichols, 2013); and medical services (Dys et al , 2021; Krout et al , 2002; Young et al , 2010). …”

Etude des facteurs de la satisfaction des usagers du Service de Chirurgie Générale du CHU Gabriel Touré à Bamako

“…Elle est l'un des critères de succès les plus importants et un atout majeur pour le développement d'une bonne relation entre un usager et le médecin [1]. La recherche constante de cette la satisfaction a conduit à beaucoup d'étude à travers le monde [2][3][4][5][6][7][8][9][10]. Une étude menée en France au CHU de Sens par Renaut en 2000 notait que 91% des patients étaient satisfaits de leur hospitalisation [11].…”