Predictors of patient satisfaction in surgery

Mira, José Joaquín; Tomás, Olga; Virtudes-Pérez, María; Nebot, Cristina; Marín, Jesús Rodríguez

doi:10.1016/j.surg.2009.01.012

Cited by 80 publications

(65 citation statements)

References 25 publications

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“…These results are consistent with those of other studies demonstrating greater satisfaction in older patients [6][7][8][9][10][11][12][13][14][15][16][17] . In contrast, Mira et al found that older inpatients tended to be more satisfied, while younger outpatients were more satisfied 24 . The interaction between age and sex also was significant, with younger male patients tending to have greater and more stable satisfaction than younger female patients (Fig.…”

Section: Discussionmentioning

confidence: 87%

Association Between Orthopaedic Outpatient Satisfaction and Non-Modifiable Patient Factors

Abtahi

Presson

Zhang

et al. 2015

The Journal of Bone and Joint Surgery

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Section: Discussionmentioning

confidence: 87%

Association Between Orthopaedic Outpatient Satisfaction and Non-Modifiable Patient Factors

Abtahi

Presson

Zhang

et al. 2015

The Journal of Bone and Joint Surgery

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“…In the context of the Swiss healthcare system, which is of decentralised nature, reimbursement of delivered cares, the freedom of choice of health professionals and the absence of specific control measures do not favour efficient coordination and the continuity of care offered by healthcare providers [27,28]. Other elements concerning the quality of care were reported by the respondents, such as inappropriate care provided by physicians or the lack of attention given by nurses to the pain of the patients, which are regularly documented in the literature [11,20,23].…”

Section: Discussionmentioning

confidence: 99%

Patient Satisfaction and the Right to Health: A Survey in a Rehabilitation Clinic in Switzerland

Mpinga¹,

Verloo²,

Chastonay

2013

TOPHJ

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Abstract:Background: The complex nature of the right to health requires multiple indicators to cover all facets. Patient satisfaction (PS) has been proposed as a possible indicator, but no survey has explored the implementation of this indicator and its utility in promoting the right to health.Objectives: The aim of the present work is to demonstrate the utility of PS as an indicator of the right to health. The objectives of the survey are to identify problems in different domains of the right to health, to analyse possible explanatory factors and to discuss the conditions of the use of PS as a reliable indicator.Method: A retrospective survey using a satisfaction questionnaire was administered to 5,521 hospitalised patients of a rehabilitation clinic in Switzerland between 1 January 2006 and 31 July 2010. A dissatisfaction rate of more than 10% was used as a cut-off point.Results: Some 2,788 patients returned the satisfaction questionnaire, representing 50.4% of the target population. Eightynine per cent of the patients expressed general satisfaction. The coordination between intervening healthcare workers (27.2%), the information received (21.5%), the quality of some delivered care (15.1%) and the accessibility to services such as transportation (15.1%) were identified as domains with problems in terms of the right to health and improvements were expected. Satisfaction rates were gender and age dependent as well as related to the length and number of stays within the clinic. Conclusion:PS is an interesting indicator of the right to health as a reliable process. It can be used to complement data provided by other more classical right to health indicators.

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“…For example, it is necessary to take into account that when conducting evaluations of these health services, a large number of emergencies are resolved in the location where they take place and do not require transport in an ambulance or any other mode of transportation. The result of studies on patient satisfaction have highlighted some of the predictors of satisfaction such as 16,17,18,19 age, intimacy, and cleanliness, length of hospital stay, knowing what type of professional they were dealing with at any moment, information at admission and about home care after discharge, patient-reported experiences with the nursing and physician services, perceived the treatment as correct, and fulfilment of patient expectations. In the case of the emergency services, this study revealed as variables important to satisfaction that the caller perceives that their necessities are understood by the telephone operator and that telephone contact is maintained during the time they wait for the ambulance to arrive.…”

Section: Discussionmentioning

confidence: 99%

Patient Satisfaction with Pre-Hospital Emergency Services. A Qualitative Study Comparing Professionals’ and Patients’ Views

García-Alfranca

Puig

Galup

et al. 2017

Preprint

Self Cite

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Objective. To describe patient satisfaction with pre-hospital emergency knowledge and determine if patients and professionals share a common vision on the satisfaction predictors.Methods. A qualitative study conducted in two phases. First, a systematic review following the PRISMA protocol was carried out searching publications between January 2000 and July 2016 in Medline, Scopus, and Cochrane. Second, three focus groups involving professionals (advisers and healthcare providers) and a total of 79 semi-structured interviews involving patients were conducted to obtain information about what dimensions of care were a priority for patients.Results. Thirty-three relevant studies were identified. A majority conducted in Europe using questionnaires. They pointed out a very high level of satisfaction of callers and patients. Delay with the assistance and the ability for resolution of the case are the elements that overlap in fostering satisfaction. The published studies neither reviewed the overall care process nor related the measurement of the real time in responding to an emergency with the satisfaction. The patients and professionals concurred in their assessments about the most relevant elements for patient satisfaction, although safety was not a predictive factor for patients. Response capacity and perceived capacity for resolving the situation were crucial factors for satisfaction. This qualitative approach yielded assistance targets to be improved.Conclusions. Published studies have assessed similar dimensions of satisfaction. Furthermore, despite the fact that few explanations may be given due to the no face to face attention, taking into account the patient's emotional needs or maintaining contact with the patient until the emergency services arrive are high predictors of the satisfaction.

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Predictors of patient satisfaction in surgery

Cited by 80 publications

References 25 publications

Association Between Orthopaedic Outpatient Satisfaction and Non-Modifiable Patient Factors

Association Between Orthopaedic Outpatient Satisfaction and Non-Modifiable Patient Factors

Patient Satisfaction and the Right to Health: A Survey in a Rehabilitation Clinic in Switzerland

Patient Satisfaction with Pre-Hospital Emergency Services. A Qualitative Study Comparing Professionals’ and Patients’ Views

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Predictors of patient satisfaction in surgery

Cited by 80 publications

References 25 publications

Association Between Orthopaedic Outpatient Satisfaction and Non-Modifiable Patient Factors

Association Between Orthopaedic Outpatient Satisfaction and Non-Modifiable Patient Factors

Patient Satisfaction and the Right to Health: A Survey in a Rehabilitation Clinic in Switzerland

Patient Satisfaction with Pre-Hospital Emergency Services. A Qualitative Study Comparing Professionals&rsquo; and Patients&rsquo; Views

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Patient Satisfaction with Pre-Hospital Emergency Services. A Qualitative Study Comparing Professionals’ and Patients’ Views