Predictors of patient satisfaction and perceived quality of healthcare: College healthcare providers and students’ communication

Gyamfi, Prince Adu; Lippert, Lance R.; Baldwin, John R.; Hooker, John

doi:10.1080/07448481.2021.1891916

Cited by 4 publications

(3 citation statements)

References 46 publications

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“…In another study in Taiwan that was conducted according to different dimensions of responsiveness proposed by WHO, the ability to communicate between the treatment team and the patients and fulfilling the medical ethics were among the most concerns of the patients [44]. According to different studies, effective communication among Physicians, nurses, and patients along with customer-based behavior have a significant effect on the patient's satisfaction and service quality promotion [45][46][47][48]. Interpretation of these results has shown that the shortages of health workforces, insufficient salaries and payments, cancelation of the leaves, and other challenges related to the health workforces during a pandemic can, directly and indirectly, affect their attempts in effective communicating with the patients.…”

Section: Discussionmentioning

confidence: 99%

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Responsiveness level and its effect on services quality from the viewpoints of the older adults hospitalized during COVID-19 pandemic

et al. 2022

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Background Aging is a sensitive period of life. Attention to the needs of this stage is considered a social necessity. This study is conducted to investigate the responsiveness level and its effect on service quality from the hospitalized older adults’ viewpoints during the COVID-19 pandemic in the south of Iran. Methods It was a cross-sectional descriptive-analytic study that was conducted on 386 old patients. The study instrument was a standard questionnaire that includes three sections of demographic information, World Health Organization Responsiveness, and SERVQUAL. Data were analyzed applying descriptive and inferential statistics the same as Independent T-test, ANOVA, Pearson correlation, and multiple linear regression. Results The mean levels of responsiveness and service quality were 90.72 ± 9.38 (from 160) and 68.01 ± 8.51 (from 110) respectively. This indicates the average level of these variables from the old patients’ viewpoints. There was a significant positive correlation between responsiveness and service quality (r = 0.585). According to the results of multiple linear regression, the dimensions of communication, dignity, prompt attention, primary facilities, social support, information confidentiality, right to choose, and autonomy were identified as the predictors of service quality. Conclusion The average level of responsiveness and service quality perceived from the old patients’ viewpoints during the COVID-19 pandemic can be considered a necessity for supportive planning among the older adults. Meanwhile, according to the impacts of responsiveness on service quality, educational programs are recommended to promote the level of healthcare providers’ responsiveness.

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Section: Discussionmentioning

confidence: 99%

“…So that in some studies conducted in Iran reported an average level of responsiveness [35][36][37], and a study conducted in Nigeria reported an appropriate level [38] of responsiveness. Also, the status of each dimension of responsiveness in previous studies has been stated differently [39][40][41][42][43][44][45][46][47][48].…”

Section: Introductionmentioning

confidence: 99%

Responsiveness level and its effect on services quality from the viewpoints of the older adults hospitalized during COVID-19 pandemic

et al. 2022

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“…By looking at the literature on the concept of patient satisfaction, it was noted that there is no common definition agreed upon, as it was defined as a state of pleasure or happiness that the patient realizes or feels during the provision of medical service, a practical guide to its effectiveness [53]. It is the patient's response to the service provider based on their realization of the emotional, behavioral and cognitive elements issued by the service provider [54]. It is a complex phenomenon associated with personal expectations, experiences, preferences, and the health status of patients [55].…”

Section: Patients Satisfactionmentioning

confidence: 99%

Trust factors and their impact on patients satisfaction of private clinics in city of Ramadi - Iraq

Salih¹,

Abed²,

Salih³

2022

PEN

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The target of the research to identify the trust factors represented by (communication, competence, Service Quality) and its impact on the satisfaction of patients private medical clinics in the city of Ramadi, and for the purpose of achieving research objectives and reaching answers to questions (study problem), the Researchersadopted the analytical descriptive approach, a questionnaire was designed as a key tool for collecting preliminary data, and using the method (method) random sample, distributed (384) questionnaire forms to patients reviewing private medical clinics in the city, Of these, 368 were recovered, of which 11 were not eligible (invalid), bringing the number of questionnaires valid for statistical analysis (357) to 357, i.e. a response rate (93%) of recovered questionnaires, and the data analysis and statistically processed by the program (SPSS.V.26) as well as the statistical program (AMOS.V.26) , the most prominent findings of the research were the existence of a correlation and a positive effect with statistical significance between the factors Trust and patient satisfaction In addition, the results showed that the level of Trust of patients through their factors in the private medical clinics researched was at a (medium) level, as the contact came first and then solved the Competence second and the Service Quality iii, as well as the level of patient satisfaction with the medical services provided by the clinics in general was (average), and in the light of those results the Researchersmade a set of recommendations that could help medical clinic staff to enhance and increase the level of Trust of patients with them and strengthen them which reflects positively on the satisfaction of the patients and the permanence and prosperity of their relationship.

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A systematic scoping review of patient and caregiver self-report measures of satisfaction with clinicians’ communication

Wollney,

Vasquez,

Fisher

et al. 2023

Patient Education and Counseling

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Predictors of patient satisfaction and perceived quality of healthcare: College healthcare providers and students’ communication

Cited by 4 publications

References 46 publications

Responsiveness level and its effect on services quality from the viewpoints of the older adults hospitalized during COVID-19 pandemic

Responsiveness level and its effect on services quality from the viewpoints of the older adults hospitalized during COVID-19 pandemic

Trust factors and their impact on patients satisfaction of private clinics in city of Ramadi - Iraq

A systematic scoping review of patient and caregiver self-report measures of satisfaction with clinicians’ communication

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