Predictors of intercultural communication competence

Wiseman, Richard L.; Hammer, Mitchell R.; Nishida, Hayato

doi:10.1016/0147-1767(89)90017-5

Cited by 185 publications

(125 citation statements)

References 25 publications

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“…Therefore, professors who possess intercultural communication competence (Wiseman, 2002) are likely to be able have more fruitful mentoring relationships with students.…”

Section: Implications For Higher Education Institutionsmentioning

confidence: 99%

Service recovery in higher education: Does national culture play a role?

Gruber

Chowdhury

Reppel

2011

Journal of Marketing Management

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Biography Thorsten Gruber is a Senior Lecturer in Marketing andAbstract: It is now well recognised that an effective service recovery system plays a crucial role in service organisations. However, the importance of such systems has not yet been acknowledged by the higher education industry. Given the need for more research on service recovery expectations of students, this exploratory study attempts to shed light on what students believe to be the desirable attributes of professors during recovery encounters. To investigate how national culture influences student expectations during such encounters, 40 students from the United Kingdom and Bangladesh were interviewed and 210 questionnaires were completed by students. Using the semi-standardised laddering interviewing technique in combination with Kano questionnaires, the study provides an indepth insight into the qualities and behaviours that students expect professors to portray during service recovery encounters. The research reveals that the key attributes desired by both groups of students include being approachable, listening actively, showing empathy and providing an explanation. Among a wide range of benefits, students link these attributes to enhanced teacher-student relationship, better academic performance and at a more abstract level, to desired end-states such as harmony and wellbeing.

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“…Therefore, professors who possess intercultural communication competence (Wiseman, 2002) are likely to be able have more fruitful mentoring relationships with students.…”

Section: Implications For Higher Education Institutionsmentioning

confidence: 99%

Service recovery in higher education: Does national culture play a role?

Gruber

Chowdhury

Reppel

2011

Journal of Marketing Management

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“…For example, some research indicates that there was a positive relationship between the cognitive aspect of cultural intelligence and cross-cultural adjustment, because it presents the factor of knowledge in the process of adaptation; that is, it indicates the knowledge of public culture and the knowledge of cultural differences . According to Wiseman et al (1989), cultural knowledge is of great significance in communication with the people of other cultures since it decreases the risk of misunderstanding. In a similar manner, the people with a high level of cognitive cultural intelligence adapt themselves to new cultural environments more quickly and more easily because they can recognize the unique and specific aspects of other cultures.…”

Section: Cultural Intelligence and Cross-cultural Adjustmentmentioning

confidence: 99%

A study on relationship between cultural intelligence and cross-cultural adjustment in tour management

Karroubi¹,

Hadinejad²,

Mahmoudzadeh³

2014

10.5267/j.msl

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The purpose of the present study was to examine the effects of cultural intelligence (CQ) and emotional intelligence (EI) on a tour leader's adjustment in a different cultural environment. Data were collected from 330 outgoing tour leaders in Tehran, Iran. The construct validity was confirmed by using confirmatory factor analysis. The data were analyzed using correlation analysis and path analysis to test the effect of CQ on crosscultural adjustment, and the moderating effect of EI on the relationship between CQ and cross-cultural adjustment. The results showed that CQ had a positive effect on crosscultural adjustment. In addition, we found that CQ had a positive effect on EI. The findings of the research showed that emotional intelligence in not significantly the mediator variable. Emotional intelligence has a positive and significant effect on cross-cultural adjustment. The findings of this study contribute to the body of knowledge in the field of CQ and crosscultural research, and it provides practical implications for individuals seeking to improve their cross-cultural effectiveness, enhancing their cultural intelligence and emotional intelligence, specifically in tourism industry.

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“…Stereotype is a social process in which people are assigned attributes solely on the basis of their group identity (Tajfel, 1969;Wiseman, et al 1989). Stereotype can take the form of positive as well as negative attributes, or both (Bizman and Amir, 1982).…”

Section: International Journal Of Human Resource Studiesmentioning

confidence: 99%

Diverse Human Resource And Organizational Productivity: Towards An Analytical Framework

Alharbi

Mamman²

2015

ijhrs

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Experts generally agree that workforce diversity can produce positive outcome such as novel and diverse ideas. However, research evidence indicates that workforce diversity can lead to undesirable outcomes as well. For example, research indicates that performance of a sample of managers was lower when assigned to a diverse group. Another study found that, while performance of some women is higher in a mix-sex group than in same-sex group, men's performance is higher in an all-male group. The main purpose of this paper is to put forward an analytical framework that can help to explain why diverse employees do not always produce desirable outcomes. Using Social Exchange, Organizational Citizenship Behavior, and Organizational Commitment theories the paper explains why and how diverse employees respond to the treatment they receive from the organization and its members. The framework yields research and practical implications for managing diversity.

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Predictors of intercultural communication competence

Cited by 185 publications

References 25 publications

Service recovery in higher education: Does national culture play a role?

Service recovery in higher education: Does national culture play a role?

A study on relationship between cultural intelligence and cross-cultural adjustment in tour management

Diverse Human Resource And Organizational Productivity: Towards An Analytical Framework

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