Predicting turnover intention among auditors: Is WIPL a mediator?

Gim, Gabriel C. W.; Ramayah, T.

doi:10.1080/02642069.2019.1606214

Cited by 20 publications

(20 citation statements)

References 94 publications

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“…Turnover intention, that is, individuals' plans to leave their organization (Mobley et al, 1979), has been theoretically and empirically established as a reliable predictor of turnover behavior (Gim and Ramayah, 2019;Griffeth et al, 2000;Mobley, 1982;Mobley et al, 1978;Steel and Ovalle, 1984). Previous research on leadership-related variables have confirmed supervisor support's influence on employees' turnover intention or intent to stay (Nedd, 2006;Strachota et al, 2003;Tourangeau and Cranley, 2006).…”

Section: Al and Turnover Intentionmentioning

confidence: 99%

Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees

Ribeiro

Duarte

Fidalgo

2020

IJCHM

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Purpose Hospitality employees’ attitudes and behaviors play a crucial role in enhancing customer satisfaction and service quality and ultimately firms’ success; therefore, organizations must have skilled, customer-oriented staff. More research is required to help hospitality managers gain insights into the best strategies to promote and retain customer-oriented employees. This study specifically sought to provide a more comprehensive understanding of the ways that authentic leadership (AL) can affect employees’ customer orientation and turnover intention, including exploring affective commitment’s (AC) potential mediating role. Design/methodology/approach The sample included 350 employees from different hospitality organizations in Portugal. Data were collected using anonymously completed structured questionnaires available online or in a paper-and-pencil format. Findings The results demonstrate that AL has a positive effect on customer orientation and a negative effect on turnover intention. Moreover, they indicate that AC mediates the relationships between AL and both customer orientation and turnover intention. All hypotheses received empirical support. Practical implications Hotel managers can increase employees’ AC and customer orientation by engaging in AL behaviors. Similarly, management can avoid having employees voluntarily leave their jobs using more AL styles and strengthening employees’ affective bonds to their organization. Originality/value Prior hospitality studies have rarely focused on AL. This study is the first to analyze AL’s effect on customer orientation and AC’s role as a mediator variable in the relationships between AL and customer orientation and turnover intention, thus integrating all these variables into a single research model.

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Section: Al and Turnover Intentionmentioning

confidence: 99%

Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees

Ribeiro

Duarte

Fidalgo

2020

IJCHM

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“…While cynicism and turnover intentions illustrate internal states of employees, there are personal and workplace factors that can affect the relationship between cynicism and turnover intention (Naseer et al, 2020). It is also argued that turnover is a costly process for businesses (O'Connell and Kung, 2007;Gim and Ramayah, 2020) and that certain factors, such as occupational stress, burnout and organisational cynicism, can fuel it significantly; others, e.g., job satisfaction, quality work-life and organisational support, however, effectively mitigate it. In this study, we take perceived organisational support as a mediator which is also considered as one of the workplace factors affecting employees' turnover intention.…”

Section: Introductionmentioning

confidence: 99%

Examining the Mediating Role of Organisational Support on the Relationship Between Organisational Cynicism and Turnover Intention in Technology Firms in Istanbul

2021

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Cynicism and turnover intentions are highlighted as being detrimental to organisations’ sustainability. Drawing on the social exchange theory, this paper aims to examine the effect of organisational cynicism on turnover intention and the mediating role of organisational support on this relationship. A survey was conducted with 289 employees and managers. Data were gathered from 54 technology firms from Istanbul, Turkey, and analysed through structural equation modelling using AMOS. The findings suggest that the cognitive and affective dimensions of cynicism are significant predictors of turnover intention, and further that organisational support mediates the relationship between the cognitive and affective dimensions of cynicism and turnover intention. This research is novel in that it deepens our understanding of how detrimental workplace perceptions might affect employees’ intentions to leave their organisations and to what extent organisational support mediates this relationship in technology firms in Istanbul, Turkey. To our knowledge, no study has investigated these three variables together, as in the proposed model.

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“…The literature supports demographics having an effect on individual behaviors (e.g., Islam, Rahman, and Hollebeek, 2018;Gim and Ramayah, 2019;.…”

Section: Demographics and Visitor Behaviorsmentioning

confidence: 98%

“…For example, Islam et al (2018) found that younger visitors may be less engaged with tourism activities in India. Gim and Ramayah (2019) reported an association between age and undesirable behavioral intentions among respondents. In terms of gender, Olya and Akhshik (2019) noted that female tourists are most likely to become engaged by pro-environmental practices in North Cyprus.…”

Section: Demographics and Visitor Behaviorsmentioning

confidence: 99%

Engaging visitors of science festivals using augmented reality: asymmetrical modelling

Jung

Dieck

Ryu

2020

IJCHM

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Purpose This paper aims to explore a complex combination of four realms of the experience economy in formulating memories and satisfaction among festival visitors by using augmented reality (AR), thus engaging visitors in the physical science experience. This study also identifies necessary conditions to achieve desired responses from visitors. Design/methodology/approach Asymmetrical modelling with fuzzy set qualitative comparative analysis (fsQCA) was used to investigate causal recipes of two configurations of the experience economy and evaluation of experience leading to both high and low scores from visitor engagement. Necessary condition analysis was applied to examine necessary predictors in visitor engagement. The proposed configuration model was tested by using data obtained from visitors to science festivals in the UK. Findings Five causal recipes explained the complex conditions in which visitors were more likely engaged in AR. Aesthetics, education, entertainment and satisfaction were necessary for high engagement among festival visitors. Research limitations/implications The results from fsQCA and analyses of necessary conditions help festival organizers improve visitor satisfaction and engagement in a memorable AR experience. Originality/value This empirical study deepens current festival understanding of how visitors experience AR by exploring combinations of complex configurations of the experience economy and evaluations of visitor experience based on memories and satisfaction. Unlike symmetrical approaches, asymmetrical modelling by using fsQCA can explore recipes for both high and low scores of visitor satisfaction and engagement. This is the first empirical study investigating necessary predictors of festival visitor behaviour.

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Predicting turnover intention among auditors: Is WIPL a mediator?

Cited by 20 publications

References 94 publications

Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees

Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees

Examining the Mediating Role of Organisational Support on the Relationship Between Organisational Cynicism and Turnover Intention in Technology Firms in Istanbul

Engaging visitors of science festivals using augmented reality: asymmetrical modelling

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