Predicting Student-Perceived Learning Outcomes and Satisfaction in ERP Courses: An Empirical Investigation

Alshare, Khaled A.; Lane, Peggy L.

doi:10.17705/1cais.02834

Cited by 50 publications

(70 citation statements)

References 32 publications

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“…Thirdly, learners who are satisfied with the VoIP-enabled global learning experiences tend to show better learning outcomes. This finding is consistent with that of previous technology-enabled learning studies that students who have meaningful experiences of system interaction can have higher perceived learning outcomes and satisfaction (Alshare & Lane, 2011).…”

Section: Discussionsupporting

confidence: 92%

Voice over Internet Protocol (VoIP) Technology as a Global Learning Tool: Information Systems Success and Control Belief Perspectives

Chen

Vannoy

2013

CONTEMP EDUC TECHNOL

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Voice over Internet Protocol-(VoIP) enabled online learning service providers struggling with high attrition rates and low customer loyalty issues despite VoIP's high degree of system fit for online global learning applications. Effective solutions to this prevalent problem rely on the understanding of system quality, information quality, and individual beliefs about the usefulness of this technology. This research aims to provide insights into increasing the loyalty of users to VoIP-enabled global learning programs from the perspectives of information systems (IS) success and control belief. A theoretical model is proposed to integrate seven major constructs of IS success and planned behavior theory. We tested our model using the path analysis of data collected from an experiment where 66 undergraduate students from the USA and Taiwan worked in pairs using Skype to improve their English and intercultural communication skills. Data analysis results showed that information quality and perceived behavioral control are much more important than system quality in increasing satisfaction with the use of Skype. An increase in user satisfaction can lead to an improvement in intercultural communication competence and to increased user loyalty. Theoretical and practical implications are drawn from the findings to conclude this study.

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Section: Discussionsupporting

confidence: 92%

Voice over Internet Protocol (VoIP) Technology as a Global Learning Tool: Information Systems Success and Control Belief Perspectives

Chen

Vannoy

2013

CONTEMP EDUC TECHNOL

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“…Earlier research on the ERP systems has identified transfer of learning (Dunaway 2018) as well as positive learning outcomes in the cognitive domain (Johansson et al 2014;Jewer and Evermann 2015;Rienzo and Han 2011). In the affective domain, there have been indications of increased motivation, attendance, and engagement (Alshare and Lane 2011;Jewer and Evermann 2015;Scholtz et al 2012).…”

Section: Erp Systemsmentioning

confidence: 99%

ERP based business learning environment as a boundary infrastructure in business learning

Nisula

Pekkola

2019

Educ Inf Technol

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Business education has been criticized for being theoretical and distant from the dynamisms of the business life. To answer to this criticism, different types of experiential learning environments, such as manual role-plays, computer simulations, and enterprise resource planning (ERP) systems, have been used. In this paper, we study how a holistic learning environment, combining a practice enterprise model, an ERP system and a simulation, improves learning results and why. We present a full-year long case study to compare the learning outcomes of the holistic learning environment with a manuallyoriented practice enterprise model. Our findings indicate improvements on different domains of Bloom's taxonomy. We suggest that the improvements are due to the holistic learning environment acting as a boundary infrastructure where the practice enterprise model, the simulation and the ERP system are all different kinds of boundary objects. This boundary infrastructure functions as a point of interaction and communication, and enables the students and teachers to cross social, cultural and conceptual boundaries between different communities of practice, and importantly, between theory and practice.

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“…These are essential to meaningfully create true and actionable AI in the form of effective data and AI algorithm. These are Smarter data models, unhindered access of unlimited amount of virtual data and powerful but cheap cloud computing system (Alshare and Lane, 2011). It is observed that most of the effective CRM applications in a business organization have started to provide AI features/algorithms with their products, for example, 'Dynamics 365 for customer insights'.…”

Section: Data and Ai Algorithmmentioning

confidence: 99%

Are CRM systems ready for AI integration?

Chatterjee

Ghosh

Chaudhuri

et al. 2019

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Purpose The purpose of this paper is to develop a conceptual framework to check if an organization is ready to adopt an AI-integrated CRM system. The study also analyzes different situations which can provide a comprehensive check list in the form of indicators that could provide a signal indicating whether the organization is ready to adopt an AI-integrated CRM system by capturing actionable and appropriate data. Design/methodology/approach The paper is a general review, and appropriate literature has been used to support the conceptual framework. Findings The key findings of this study are the different indicators that make up the conceptual framework. This framework can help organizations to check at a glance whether they are ready to adopt AI-integrated CRM system in their organizations. Specifically, it has been identified that different approaches are needed to tackle various types of customer data so that those may be made fit and actionable for appropriate utilization of AI algorithms to facilitate business success of an organization. Practical implications The paper has elaborately discussed the different approaches to be undertaken to calibrate and reorient the various kinds of actionable data and the contemplated challenges one would face in doing so. This would help the practitioners that how the data so captured can be made fit for action and utilization toward application of AI technologies integrated with existing CRM system in an organization. Originality/value This study is claimed to be a unique study to provide a conceptual framework which could help arranging and rearranging of captured data by an organization for making the data fit and ready for use with the help of AI technologies. This successful integration of AI with CRM system can help organizations toward taking quick and automated decision-making without much intervention of human beings.

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Predicting Student-Perceived Learning Outcomes and Satisfaction in ERP Courses: An Empirical Investigation

Cited by 50 publications

References 32 publications

Voice over Internet Protocol (VoIP) Technology as a Global Learning Tool: Information Systems Success and Control Belief Perspectives

Voice over Internet Protocol (VoIP) Technology as a Global Learning Tool: Information Systems Success and Control Belief Perspectives

ERP based business learning environment as a boundary infrastructure in business learning

Are CRM systems ready for AI integration?

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