Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2008
DOI: 10.1145/1357054.1357141
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Predicting postcompletion errors using eye movements

Abstract: A postcompletion error is a distinct type of procedural error where one fails to complete the final step of a task. While redesigning interfaces and providing explicit cues have been shown to be effective in reducing the postcompletion error rate, these methods are not always feasible or well liked. This paper demonstrates how specific eye movement measures can be used to predict when a user will make a postcompletion error. We describe a real-time eye gaze system that provides cues to the user if and only if … Show more

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Cited by 25 publications
(36 citation statements)
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References 9 publications
(14 reference statements)
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“…Real-time feedback systems based on various online measures of cognitive process have been used in several domains [26,27,34,35].…”
Section: Improving Operator Situation Awarenessmentioning
confidence: 99%
“…Real-time feedback systems based on various online measures of cognitive process have been used in several domains [26,27,34,35].…”
Section: Improving Operator Situation Awarenessmentioning
confidence: 99%
“…DFA is a linear technique that will provide an indicator of the importance of each predictor. DFA was used on the dataset from Ratwani et al. (2008) and on the data from this experiment to compare the relative importance of each the predictors across tasks.…”
Section: Methodsmentioning
confidence: 99%
“…We sought to address these issues in two ways. To determine the robustness of the logistic regression model and the set of predictors, the logistic regression model from Ratwani et al. (2008) was applied to a new task to see how well the model could account for postcompletion errors on that task.…”
Section: Introductionmentioning
confidence: 99%
“…For example, previous research has shown that an individual's mental effort correlates with pupil size [48,49] and heart rate variability [50]. Furthermore, eye gaze analysis can be used to assess where an individual is allocating attention (or failing to attend to), and therefore be employed to provide alerts and prevent errors in real time [51,52]. Lastly, key-logging can be used as a secondary measure of workload and means of measuring operator "percent busy time," when the operator is actively engaged in a task, which impacts user performance on a task (i.e., when utilization exceeds 70 %, operator performance decreases) [53].…”
Section: A-tasc Predictive Modelmentioning
confidence: 99%