Predicting Extra-Role Behaviour: Organisational Support And Role Breadth Self-Efficacy As Predictors

Abstract

The main objectives of the study are twofold: first, to examine the predictive effect of perceived organisational support and role breadth self-efficacy on organisational citizenship behaviour directed towards individuals and organisational citizenship behaviour directed towards organisations, and second, to examine the mediating role of role breadth self-efficacy in such relationships. Social Exchange theory and Conservation of Resources theory were used to explain the proposed relationships in the study. To test the hypotheses, PLS-SEM statistical technique was employed to analyze the survey data collected from 353 gazetted police officers in Klang Valley, Malaysia. The result showed a positive relationship between perceived organisational support and both dimensions of citizenship behaviour, and a significant mediating role of role breadth self-efficacy in the relationships between the variables. Theoretically, the present study contributes to knowledge by providing support for the importance of role breadth selfefficacy as a mechanism explaining the relationship between perceived support and organisational citizenship behaviour in a single model.