“…The dramatic demonstration that people are much more prone to obey the orders of a legitimate authority than one might have expected remains an enduring insight, but one that is in need of some qualification: Milgram (1963Milgram ( , 1965c did indeed find drastic underestimations of full obedience (with 3% of the subjects, at the most, expected to obey), but others (e.g., Kaufmann & Kooman, 1967;Mixon, 1971) have obtained findings suggesting that greater accuracy in predicting the outcome of an obedience experiment is possible. Milgram also showed how difficult it is for people to translate their intentions into actions even when moral principles might be at stake, and that momentary situational pressures and norms (e.g., rules of deference to an authority) can exert a surprising degree of influence on people's behavior.…”