to rely less on the facilities of the welfare state, and to look for solutions within their own social network first. Municipal authorities, organizations that provide debt counselling programmes and local organizations that recruit volunteers to support people with debt problems are having to deal with a growing number of people with debt problems and more complex problems.Volunteers can be regarded either as a substitute for professionals, as providing support for professionals or as complementing the work of professionals. In times of economic hardship, volunteers are taking on more and more of the tasks of professionals. Volunteers are now playing a more prominent role as intermediaries between those receiving debt counselling and professional debt counsellors. The difference between volunteers and professionals has become increasingly indistinct. Within local organizations that recruit volunteers to provide support for debt problems, coordinators are responsible for the primary process, for providing high quality support for clients with debt problems, and for supervising and coaching volunteers. For them, the developments described have resulted in a greater need for compromise between municipal policies, the wishes and needs of volunteers, and those who finance debt counselling (generally the municipal authority) and other organizations that provide debt counselling programmes."Financial self-management projects" (Dutch: thuisadministratie) involve support provided by volunteers for those experiencing administrative and/or financial problems, with the aim of achieving financial independence and/or preventing the escalation of their financial problems.Volunteers in financial self-management projects are coached by coordinators from a welfare or volunteer organization, a social services institute, or a foundation. The available literature discusses the problems and dilemmas experienced by volunteers and professionals, including how to work together successfully. However, the problems and dilemmas experienced by coordinators had not been addressed, until now. This is a significant shortcoming, because these coordinators function as a go-between between formal and informal support, and between the recruitment of professionals and volunteers.This article provides an insight into the problems and dilemmas experienced by the coordinators of financial self-management projects, and how these relate to current municipal policy in the field of debt counselling. The goals of this study were (a) to provide an insight into the problems that coordinators experience when providing support for volunteers, (b) to show the extent to which these problems relate to municipal policy, and (c) to provide recommendations for improving services and the better coordination of the work that volunteers and professionals do, as well as how they work together.To achieve this, we used the answers given by 128 coordinators to three open questions in order to