Post-Implementation ERP Success Assessment: A Conceptual Model

Developing ERP Post Implementation Success Framework through Group Decision Support Systems

“…And amended performance and user satisfaction were the two characteristics. Oliver White's ABCD grouping isn't appropriate for today's ERP system installation because most businesses that the aforementioned tests of the efficiency of ERP-system application, accepted ERP systems could only manage average integration between ERP system modules [8], and [27]. Over the past two decades, studies have been done to determine the elements that lead to the success of IS [9], [12], and [23].…”

“…There are two levels in this original model, these are organizational and individual see figure I. They challenge that the system affects organizations and individuals [27]. Now that they have had 10 more years of IT/IS experience, they have a better understanding of IS [4], [6], and [22].…”

“…The thought use was separated into twofold measures, purpose to use and use, for the reason that it is assumed that IS usage will allow users to firstly have the purposely use the system but eventually use it and this gives user-satisfaction that will affect users' purpose to use the IS after the first use. As a result, the relationship with user satisfaction becomes circular, and this circle will eventually have an impact on the organization's net benefits [27]. To maintain the D-M's framework implementation, Iivari (2005) reported a practical study to affirm the framework in a field study [28].…”