Post‐COVID‐19 recovery for African economies: Lessons for digital financial inclusion from Kenya and Uganda

Mugume, Regean; Bulime, Enock W. N.

doi:10.1111/1467-8268.12652

Cited by 7 publications

(11 citation statements)

References 42 publications

(54 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Some firms advertised through and shifted to operations online, increasing sales and changing the mode of services. Mugume and Bulime [7] and Mburu [18] reached similar conclusions on sales during the lockdowns. Mburu [18] found that the lockdown in Kenya was associated with a 35 percent growth in online purchases of food, an 18 percent growth in pharmaceuticals, and a 54 percent growth in agribusinesses.…”

Section: Businesses Increased Online Presence During the Pandemicsupporting

confidence: 56%

Exploiting Technology during the Pandemic: Early Lessons from Sub-Saharan Africa

Alic Garang

2024

Business, Management and Economics

View full text Add to dashboard Cite

The paper adopts mixed methods to examine how countries deployed technology to provide services during the COVID-19 pandemic. It reviews the literature, analyzes secondary data to discern patterns, and uses deductive reasoning to inform findings and draw policy implications. The paper finds that the pandemic exposed weaknesses in firm services, government operations, and revenues with revealed financing gaps; it motivated innovations which fostered a shift to digital platforms; and the internet-enabled social connections and became a lifeline for many businesses, households, and governments, thereby enhancing services, and reducing vulnerabilities to corruption. The technology, therefore, galvanized material improvements during the pandemic but also disseminated fake news, which undermined confidence in vaccinations, leading to vaccine hesitancy. Finally, the chapter documents the use of technology during the pandemic citing the case of Kenya, Nigeria, and South Sudan in SSA, while highlighting benefits and challenges, and drawing policy implications, including for critical investments.

show abstract

Section: Businesses Increased Online Presence During the Pandemicsupporting

confidence: 56%

Exploiting Technology during the Pandemic: Early Lessons from Sub-Saharan Africa

Alic Garang

2024

Business, Management and Economics

View full text Add to dashboard Cite

show abstract

“…Jain K. and Chowdhary R. [37] found that for surveyed respondents in India, performance expectancy and facilitating conditions were the determining factors that influenced the intention of individuals to use digital payment systems. Mugume R. and Bulime E. W. N. [38] found that in Kenya and Uganda, digital financial inclusion was higher in middle-aged male digital users with more SIM cards registered in their names. In African countries where financial inclusion is provided through mobile money accounts, such results clearly demonstrated the existence of gender and age gaps in access to digital financial services.…”

Section: Covid-19 Impacts On Households and Consumer Behaviormentioning

confidence: 99%

“…However, the final result depends on the share of consumers who will use a digital financial service; that is, on digital financial inclusion. Accordingly, one of the tasks of regulators is to promote digital financial inclusion by increasing trust and digital and financial literacy as well as ensuring the protection of consumer rights [38,68,69]. The analysis of existing programs for increasing digital financial inclusion and the development of recommendations for their implementation while taking into account the features of post-pandemic development will be the subjects of further scientific research.…”

Section: Covid-19 Impacts On the Financial System And Regulationmentioning

confidence: 99%

Digital Financial Inclusion: COVID-19 Impacts and Opportunities

et al. 2023

View full text Add to dashboard Cite

The COVID-19 pandemic has caused the acceleration of digitization and the consideration of digital financial inclusion as a means to minimize negative economic consequences and increase the resilience of households and SMEs. The purpose of this article was to assess the impact of the COVID-19 pandemic on digital financial inclusion by constructing and calculating an integral index of digital financial inclusion (DFI) based on Global Findex Database indicators. The approach to calculating the DFI index and two sub-indices that characterized passive participation in financial relations and active use of digital technologies was based on a linear mathematical model of the integrated indicator and on the use of the Fishburn formula to calculate the weight coefficients. The obtained results proved the acceleration of digital financial inclusion in 2021 and revealed significant differences in DFI between countries and groups of countries according to income level as well as problems of financial exclusion of the most vulnerable groups of population, especially in developing countries. The obtained results regarding the level of DFI are discussed from the point of view of COVID-19 impacts: both directly by influencing consumer behavior and decisions regarding digital financial services and from a broader perspective by influencing business entities, financial service providers, and regulation.

show abstract

“…Therefore, increasing mobile money usage should be accompanied by increased consumer protection (OECD, 2018). Islam et al (2022); Mugume & Bulime (2022);Shaikh et al (2022) explain that although mobile money has various advantages, it also creates some problems. Those who do not have sufficient knowledge of using this service will be trapped at the risk of data privacy and fraud.…”

Section: The Effect Of Mobile Money Usage On Financial Inclusionmentioning

confidence: 99%

Digital Customer Protection: Mediator between Mobile Money Usage and Financial Inclusion

Budiyono

Sukamulja

2023

mem

View full text Add to dashboard Cite

The development of technology in the 5.0 era, marked by the increase in internet usage, currently impacts people's habits in accessing financial services, such as mobile money usage. Therefore, it aligns with the government's vision to increase financial inclusion through mobile money usage to reduce poverty. However, Yogyakarta Province is a province with a poverty rate that exceeds the national average, and it is the highest in the Java region. In this regard, digital customer protection needs to be considered because mobile money usage carries a high risk to the security and privacy of user data. Therefore, this study aims to determine the role of digital customer protection in mediating mobile money usage and financial inclusion in productive age communities in Yogyakarta. This study applies the Sobel test by Baron and Kenny and the process method by Hayes. The result of this study shows that digital customer protection significantly mediates mobile money usage towards financial inclusion partially in productive age communities in Yogyakarta Province. With these results, it is expected that all parties should work together to increase mobile money usage to reduce poverty and help the government to achieve the welfare of the community.

show abstract

Post‐COVID‐19 recovery for African economies: Lessons for digital financial inclusion from Kenya and Uganda

Cited by 7 publications

References 42 publications

Exploiting Technology during the Pandemic: Early Lessons from Sub-Saharan Africa

Exploiting Technology during the Pandemic: Early Lessons from Sub-Saharan Africa

Digital Financial Inclusion: COVID-19 Impacts and Opportunities

Digital Customer Protection: Mediator between Mobile Money Usage and Financial Inclusion

Contact Info

Product

Resources

About