Positive Psychology: Supervisor Leadership in Organizational Citizenship Behaviors in Nurses

Abstract

Introduction: In nursing, identifying factors encouraging positive work attitudes is extremely important since a nurse’s performance directly impacts the quality of the care they provide, and, therefore, their patients’ health. Objective: The main objective of this research is to analyze whether the supervisor–nurse relationship is positively correlated with a nurse’s organizational citizenship behaviors. Thus, we established a main hypothesis as follows: the quality of the supervisor–nurse interpersonal relationship is positively related to the job satisfaction of the nurse, controlled by moderating the effects of psychological empowerment, the perceived organizational support, and leader–leader exchange. Methodology: This is a cross-sectional descriptive study with individuals as the units of analysis. The population studied comprised all the nurses and supervisors working in nine public hospitals in the autonomous community of Aragon (Spain). The sample consisted of 2541 nurses, 192 supervisors, and 2500 paired dyads. Self-report questionnaires were used to ensure workers’ anonymity. The dependent variable was the nurse’s organizational citizenship behaviors; the main independent variable was the supervisor’s leadership; the moderating variables were the nurse’s empowerment, the organizational support the nurse perceived, and the quality of the supervisor–superior relationship. Results: Empirical evidence demonstrates that the quality of the supervisor–nurse relationship is positively correlated with organizational citizenship behaviors. The results also confirm the moderating effect of nurses’ empowerment and of the organizational support they perceive. Discussion: Our research shows how important it is for organizations to establish management practices promoting high-quality nurse–supervisor relationships; thus, hospital management should monitor both the supervisors’ performance and leadership. Conclusions: The quality of the relationship the supervisor establishes with their nurses is vitally important since it is a necessary requirement for beneficial results for the organization as a result of citizenship behavior practice.

Transformational Leadership, Psychological Empowerment, and Organizational Citizenship Behaviors among Nursing Workforce: A Single Mediation Analysis

“…Furthermore, the study by López-Ibort et al [44] in Spain, which included nurses and supervisors from nine public hospitals in the autonomous community of Aragon, revealed that a leadership style that fosters quality nursesupervisor relationships encourages OCBs among participants. Rimatanti et al [45] also found a positive and signifcant efect of transformational leadership on OCBs among a purposive sample of nurses in Indonesia.…”

Introductory Chapter: Synchrony or Divergence in Social Interaction – The Application of Dyadic Approach in Interpersonal Relationship Studies

“…In the organizational and management setting, the quality of interpersonal relationships also contributes to organizational citizenship behaviors. The quality of the supervisor-nurse relationship in hospitals is positively associated with the nurse's organizational citizen behavior practice [9]. The similarity in the mental representation between dyads contributes to the perceived relationship quality.…”