“…Within these, numerous finer-grained terms and approaches have also evolved. These include: attachment and attraction (Jiang et al 2017), authenticity (Park, Choi & Lee 2019), bias, brand, choice (Ye et al 2020), competition (de Souza, Mendes-Filho & Buhalis 2020), content, communication, complexity, damage, emotions (Pestana et al 2020), engagement, equity (Guervos et al 2019), extension (Kim, Stepchenkova & Yilmaz 2018), fascination (Wang et al 2020), fashion (Lewis, Kerr & Burgess 2019), fragmentation (Camprubí & Coromina 2016), information (Lian & Yu 2019), loyalty (Stylos & Bellou 2019), memorability (Ye et al 2020), personality, positioning (Pezenka 2016), psychology (Afshardoost & Eshaghi 2020), repair, and self-concept and self-congruence (Li et al 2020).…”