Portale für die öffentliche Verwaltung

Lucke, Jörn von

doi:10.1007/3-540-46272-4_25

Cited by 4 publications

(2 citation statements)

References 1 publication

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“…Such events may include the acquisition of a subsidiary or the application for a building permit. The occurrence and frequency of such events determine when businesses need to contact public administration (von Lucke, 2008), which often entails dealing with various functional departments or agencies. The aim is to enable public administration to provide a single point of contact by restructuring information flows.…”

Section: Event-based Bundlingmentioning

confidence: 99%

Bundling Processes Between Private and Public Organizations

Krcmar

Wolf

Sharafi

et al. 2011

Information Resources Management Journal

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Businesses are aching under the burdens entailed by public reporting duties while public administrations are faced with rising cost pressures. Fostered by the diffusion and maturation of information technology, businesses put forth growing demands in regard to the quality, integration and usability of public services. An effective means of meeting these challenges is through the identification and bundling of processes caused by reporting duties. Incorporating corresponding concepts from the business sector, to the authors develop an approach for process bundling tailored to public organizations. The authors demonstrate the approach on waste management reporting duties. This paper provides guidance for practitioners striving to optimize information flows and reduce redundancies within B2G contacts. As a result, both public administrations and businesses benefit from a more straightforward and cost-efficient provision of public services.

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Section: Event-based Bundlingmentioning

confidence: 99%

Bundling Processes Between Private and Public Organizations

Krcmar

Wolf

Sharafi

et al. 2011

Information Resources Management Journal

View full text Add to dashboard Cite

show abstract

“…These specific business events determine when companies need to get in touch with public administrations [33]. Examples of such events in the life cycle of a company are the registration of a business or the merger with another company.…”

Section: Event-based Bundlingmentioning

confidence: 99%

Toward a Formal Approach to Process Bundling in Public Administrations

Jurisch

Wolf

Krcmar

2010

Lecture Notes in Computer Science

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Abstract. Excessive information and data exchanges between companies and public administrations create a need for the bundling of processes. Process bundles are created whenever cross-organizational processes are combined or interlinked. While a considerable amount of literature addressing the process of reorganizing, optimizing, or reengineering processes exists, much less is known about concrete approaches which facilitate the identification of suitable process bundles. This paper presents a review of identification criteria relevant for process bundling. Our literature review is deliberately broad, encompassing work in the fields of process management, reengineering, and E-Government. The analysis discloses that the plain focus on secondary process identification criteria (e.g., inefficiencies and redundancies) neglects to assess if the processes actually fit together. Premised on these results, we synthesize the insights from the cited literature into a methodological intermediary step to support the purposeful elicitation of bundling candidates.

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Wikis in der Verwaltung

Lucke

2008

Web 2.0

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Portale für die öffentliche Verwaltung

Cited by 4 publications

References 1 publication

Bundling Processes Between Private and Public Organizations

Bundling Processes Between Private and Public Organizations

Toward a Formal Approach to Process Bundling in Public Administrations

Wikis in der Verwaltung

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