Themes of dehumanisation, demoralisation, insecurity and powerlessness are identified from research evidence of the experiences of social work staff and clients. Similar themes are uncovered in a review of policy-making across different social work client groups. The picture that emerges is contrasted with official pronouncements about the goals of policy-making and about social work's aims and purposes, whilst their impact is revealed through the operation of various defensive responses. The paper moves on to survey several misunderstandings about practice and policy change before concluding by identifying spaces where teaching and learning social work can effect a shift of mind, where practitioners and managers can begin to make a difference to their own and their clients' experiences of social work.
Catalyst'There is nothing we can do', concluded one student. Asked about what they had observed when working in welfare organisations, including on placement, students reported manipulation of workers, distortion of actual practice in official reports, and lack of staff commitment. The mismatch between their lived experience, the public world of standards and modernising policies, and social work's values and competencies, permeated the discussion. A sense of hopelessness and an atmosphere of disillusionment were punctuated only occasionally by those who offered strategies-knowledge and skills that suggested a more optimistic reframe: 'we can make a difference'. Nevertheless, half-way through their qualifying training, students had apparently already concluded that there was a disjunction between what they were learning in academic and practice curricula and what was happening in work settings.Practitioners have expressed similar unease during workshops and conferences on social work's future. They have voiced appreciation and relief when their experiences are acknowledged and verbalised. These voices have found official confirmation from the Audit Commission (2002), which has reported that staff are exiting the public sector, overwhelmed by bureaucracy and government targets, demotivated by unmanageable workloads and imposed changes, and feeling undervalued. It has rebuked government for the tone of its pronouncements about the public sector and its failure to consider the effect of policy changes on staff. Yet these voices also speak when there has been a concerted attempt by central government to raise social work's status and standing, to tackle a serious staff recruitment and retention crisis, and to provide quality in social (care) work and education.