PLS-SEM Approach and Sentiment Analysis for Identifying Significant Factors of Customer Satisfaction

Bawono, Marastika Wicaksono Aji; Purwitasari, Diana; Purnomo, Mauridhi Hery

doi:10.1109/icodsa58501.2023.10277532

2023 International Conference on Data Science and Its Applications (ICoDSA) 2023

DOI: 10.1109/icodsa58501.2023.10277532

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PLS-SEM Approach and Sentiment Analysis for Identifying Significant Factors of Customer Satisfaction

Marastika Wicaksono Aji Bawono,

Diana Purwitasari,

Mauridhi Hery Purnomo

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PLS-SEM Approach and Sentiment Analysis for Identifying Significant Factors of Customer Satisfaction

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References 19 publications

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