Please Tell Me the Reason for Your Call: Understanding Natural Language Call Routing

Bers, Josh; Suhm, Bernhard; McCarthy, D J

doi:10.1201/1079/43281.29.9.20020304/35219.8

EDPACS

2002

DOI: 10.1201/1079/43281.29.9.20020304/35219.8

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Please Tell Me the Reason for Your Call: Understanding Natural Language Call Routing

Josh Bers

Bernhard Suhm

D J McCarthy

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Please Tell Me the Reason for Your Call: Understanding Natural Language Call Routing

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