Abstract:The performance evaluation of loss service systems, where customers who cannot be served upon arrival get dropped, has a long history going back to the classical Erlang B model. In this paper, we consider the performance benefits arising from the possibility of deferring customers who cannot be served upon arrival. Specifically, we consider an Erlang B type loss system where the system operator can, subject to certain constraints, ask a customer arriving when all servers are busy, to come back at a specified t… Show more
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