Planning for institutional capacity building in war-torn areas: the case of Jaffna, Sri Lanka

A Tripartite Approach to Ensure Municipal Service Delivery. The Case of a Mining Town in South Africa

“…Van Horen (2002) describes a participatory project aimed at social empowerment that was successfully implemented by GTZ (Gesellschaft für Technische Zusammenarbeit) in a war-torn area of Sri Lanka [11]. He argues that long-term improvement depends on the extent to which institutional capacity is built.…”

Maximizing aid benefits after urban disasters through partnerships with local water sector utilities

“…Understanding how institutional strengthening may influence the different aspects of service sustainability requires an analysis of the contents of institutional capacity. Healey (1998) and Van Horen (2002) distinguish three characteristics determining the capacity of an institution to deliver a service:its knowledge resources;its relational resources; andits capacity to mobilize.Knowledge resources of a water utility consist of its capacity to run the service and its knowledge of the environment in which it works. This includes technical, managerial and financial knowledge as well as accumulated experience and awareness of the cultural and religious environment.…”

“…Emergency interventions such as water trucking were initially carried out. The operation then evolved towards the physical rehabilitation of the network (Van Horen, 2002; GTZ, 2004).…”