2014
DOI: 10.1016/j.jort.2014.09.006
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Plan quality and plan detail of visitor and tourism policies in Ontario Provincial Park management plans

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Cited by 14 publications
(20 citation statements)
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References 27 publications
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“…Quality policy wrote in the form of statements where the top management promises to serve the customers to the highest standard (Yoo, 2014). Quality goals provide canalization in which the services aimed to suit the customer needs on the basis of ISO/IEC 17025, and the quality plans put all actions in detail to accomplish the quality goals (Meng & Song, 2011;Moore, 2012;Stevens et.al., 2014;Eagles, 2014;& Plösch et.al., 2010). The high level of the quality policy was usually designed for a longer period of time and therefore wasn't frequently revised, five years or a longer period considered as normal (Steel et.al., 2004dan Maxim et.al., 2011.…”
Section: Literatur Reviewmentioning
confidence: 99%
“…Quality policy wrote in the form of statements where the top management promises to serve the customers to the highest standard (Yoo, 2014). Quality goals provide canalization in which the services aimed to suit the customer needs on the basis of ISO/IEC 17025, and the quality plans put all actions in detail to accomplish the quality goals (Meng & Song, 2011;Moore, 2012;Stevens et.al., 2014;Eagles, 2014;& Plösch et.al., 2010). The high level of the quality policy was usually designed for a longer period of time and therefore wasn't frequently revised, five years or a longer period considered as normal (Steel et.al., 2004dan Maxim et.al., 2011.…”
Section: Literatur Reviewmentioning
confidence: 99%
“…Given the importance of these plans, the concerns raised by Eagles et al (2014) regarding plan quality are worrying. These authors undertook content analysis of 11 published management plans for protected areas within the Ontario provincial parks system.…”
Section:  the Importance Of Management Plansmentioning
confidence: 99%
“…This is a systematic, objective and quantitative method that extracts information from any content, such as newspapers, novels, policies and other media (Krippendorff, 2004;Neuendorf, 2002). It is commonly used by researchers (Berke, Spurlock, Hess, & Band, 2013;Eagles, Coburn, & Swartman, 2014;Fu & Tang, 2013;Lyles, Berke, & Smith, 2014;Norton, 2008;Ord oñez and Duinker, 2013) to characterise content and evaluate urban plans. The present study categorised evaluation indicators based on the DPSIR framework for a lowcarbon city, see Table 3.…”
Section: Evaluation Of Plans (Step 4)mentioning
confidence: 99%