Places for all? Cape Town’s public library services to gays and lesbians

Hart, Geneviève; Mfazo, Ncumisa

doi:10.7553/76-2-73

Cited by 4 publications

(2 citation statements)

References 14 publications

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“…Despite Curry's call for greater awareness of LGBTQ issues and materials through increased training, both in LIS education and in the workplace, a significant change in LGBTQ awareness in public libraries is not apparent. In their survey on LGBTQ materials and services in public libraries, Hart and Mfazo (2010) found that less than one-third (29.4%) of respondents to their survey of library staff indicated that they had received an LGBTQ-related question within the past year. It is unclear why so few questions were presented, but it can be speculated that many LGBTQ patrons do not feel comfortable asking such questions in the public library.…”

Section: Subsequent Researchmentioning

confidence: 99%

Curry’s Study on the Quality of Public Library Reference Service to LGBTQ Youth

Stevens¹

2018

EBLIP

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A Review of: Curry, A. (2005). If I ask, will they answer? Evaluating public library reference service to gay and lesbian youth. Reference & User Services Quarterly, 45(1), 65-75. Retrieved from https://www.jstor.org/journal/refuseserq Abstract Objective - To assess the quality of service provided by reference staff in public libraries when presented with a request for LGBTQ information by a young person. Design - Unobtrusive observation without informed consent. Setting - Public library branches in the greater Vancouver area, British Columbia, Canada. Subjects - Reference librarians. Methods - A 19-year-old posing as a high school student approached reference desk staff at 20 public library branches. The student proxy, “Angela”, was instructed to ask for books on forming a gay-straight alliance at her school and, if there was a full reference interview, to also ask for recommendations of novels that the group might read. She recorded the reactions, both verbal and nonverbal, using Reference and User Services Association guidelines as a template. Library administrators were aware of the potential visits and permitted the research, but the reference desk staff were not aware of a potential visit by the student proxy. The researcher claimed that her method, while deceptive, was necessary to obtain authentic reactions from the library staff. Main Results - Most reference librarians approached by Angela made adequate attempts to assist her, although a few library staff reacted negatively to her query. Half of the librarians reacted positively to the patron’s request, with most of the others providing neutral responses. Very few of the librarians actually taught the patron how to use the library’s catalog to search for materials, and most of the librarians were unable to find appropriate materials due to not knowing the appropriate search terms. Only three library staff showed overt disapproval of the search topic, such as frowning or rushing to finish the reference interview quickly, with most remaining objective or supportive. Because of the service she received, Angela stated that eight of the 20 libraries were welcoming enough that she thought she would return. Conclusion - The wide range of responses received by Angela indicated that there was room for improvement in educating public library staff on gay and lesbian issues and materials, especially for gay and lesbian youth.

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Section: Subsequent Researchmentioning

confidence: 99%

Curry’s Study on the Quality of Public Library Reference Service to LGBTQ Youth

Stevens¹

2018

EBLIP

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“…In library and information sciences, job satisfaction is often described by people's emotional responses at work (Hart, 2014). Job motivation and satisfaction are connected to improve the degree of job performance of staff in library which in turn determines the level of productivity (Asadullah, Esmail & Nagarajan, 2012).…”

Section: Introductionmentioning

confidence: 99%

Relationship Between Knowledge Management and Job Satisfaction Among University Librarians of the Punjab, Pakistan

Husna¹,

Ahmad²

2021

JIMP

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With the development of knowledge as economy, knowledge become the asset for the organizations. In this context, it is very essential organizational strategy to cop up with environmental changes. order to survive and compete effectively in the global environment.Research purpose of the study is to examine the relationship between knowledge management and job satisfaction among the university librarians of the Punjab, Pakistan. For data collection process survey research method was used. On the basis of literature review, a questionnaire was designed for data collection. The analyzed data showed a good relationship of the research main constructs between satisfaction of librarians' jobs and different aspects of knowledge management. It was evaluated that there was a good relation of knowledge acquisition and knowledge sharing with job satisfaction. There is positive impact of knowledge management process on an organization and help improve efficiency and effectiveness. Beside this, job satisfaction is a important aspect for organizational success. It plays a significant role in achieving the organizational goals. The study concluded that both job satisfaction and KM draw a significant task in increasing the services availability, efficiency, effectiveness, productivity and performance of the professionals.

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The Current State of LIS Research on LGBTQ + Identities and Issues

Kitzie

2025

Encyclopedia of Libraries, Librarianship, and Information Science

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Places for all? Cape Town’s public library services to gays and lesbians

Cited by 4 publications

References 14 publications

Curry’s Study on the Quality of Public Library Reference Service to LGBTQ Youth

Curry’s Study on the Quality of Public Library Reference Service to LGBTQ Youth

Relationship Between Knowledge Management and Job Satisfaction Among University Librarians of the Punjab, Pakistan

The Current State of LIS Research on LGBTQ + Identities and Issues

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