2021
DOI: 10.3390/su131910953
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Place Branding for Smart Cities and Smart Tourism Destinations: Do They Communicate Their Smartness?

Abstract: Smart cities and smart tourism destinations integrate technological infrastructures and end-user devices with the aim of providing more satisfying experiences. They generate expectations of superior innovation, greater interactivity, participation and a better image. Therefore, they need to communicate their smartness and include it in their branding. The study analyses the smart content present in the tourist and non-tourist official Twitter accounts of a selection of smart cities and smart destinations, thro… Show more

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Cited by 30 publications
(16 citation statements)
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References 78 publications
(137 reference statements)
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“…As a result of these initiatives, smart cities can develop into so-called smart tourist destinations [141]. As shown in previous studies, smart systems increase the tourists' satisfaction with, and attraction to, a destination [144,146,147]. Previous literature also considers the role of smart mobility as one important factor in smart tourism [148].…”
Section: Economymentioning
confidence: 96%
See 1 more Smart Citation
“…As a result of these initiatives, smart cities can develop into so-called smart tourist destinations [141]. As shown in previous studies, smart systems increase the tourists' satisfaction with, and attraction to, a destination [144,146,147]. Previous literature also considers the role of smart mobility as one important factor in smart tourism [148].…”
Section: Economymentioning
confidence: 96%
“…One further aspect that is not yet covered by existing literature is that of tourism. Smart cities not only use ICT for enhancing the experience of their own citizens, but also for tourists visiting a city [144,145]. As a result of these initiatives, smart cities can develop into so-called smart tourist destinations [141].…”
Section: Economymentioning
confidence: 99%
“…The convenience and advantages provided by smart technologies to cities cause destinations to be more interested in these technologies and to spend more effort to become STD (Huertas et al, 2021). STDs integrate high-tech applications with advanced physical infrastructure to increase the competitiveness of the city by providing innovative services for tourists.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Tourists get attracted to places where there exists quality public services and communicate a positive place image (Huertas et al, 2021). This calls for the sustainable development of these urban areas.…”
Section: Tourism and Sustainable Urban Developmentmentioning
confidence: 99%