“…In this case, city attachment represents a critical relational variable, associated with such positive benefits as increased citizen support for environmental programs and greater commitment to civic community activities (e.g., Zenker & Rutter, 2014). Theoretically, place attachment refers to an affective bond that people establish with specific physical areas (Hernández, Hidalgo, Salazar-Laplace, & Hess, 2007), usually toward their place of residence, which generally evokes close relations (Casakin, Hernández, & Ruiz, 2015). However, most research on city attachment focuses on characterizing the concept or describing its formation process from a sociological or environmental psychology perspective (e.g., Hernández et al, 2007;Lalli, 1992;Lewicka, 2008), ignoring its relevance for urban services management.…”