“…In this sense, the paper links with previous work of Avkiran (1999), Belton andVickers (1993), Brown (2006), Dyson et al (2001), Hollingsworth (2008) and Pedraja-Chaparro et al, (1999). Although previous papers already clearly indicated the pitfalls of DEA (Dyson et al, 2001), provided guidelines for novice users (Avkiran, 1999), visual tools for an insightful implementation (Belton and Vickers, 1993), or difficulties and opportunities of efficiency measurement (Hollingsworth, 2008), this paper explicitly targets the mixture of experienced and novice researchers. Indeed, frequently, experienced researchers (e.g., academics or consultants) collaborate with stakeholders (e.g., civil servants or CEOs), who are less aware of the various methodological advances in the literature.…”