Pilot Trust and Information Conflicts Questionnaire

An Examination of Pilot-Reported Trust and Response to Information Conflicts Experienced on the Flight Deck

“…To develop the questionnaire, the research team analyzed results from the previous effort in which 13 airline-, corporate-, and GA-pilot participants, who flew different aircraft with a broad range of information sources, were interviewed regarding their experience with information conflicts on the flight deck. For a detailed discussion, see Carroll et al (2019). For each interview question, participant responses were used to determine the best way to design a similar question on the questionnaire.…”

“…The accuracy of this framework was partially validated in a study in which 13 airline, corporate, and general aviation (GA) pilots were interviewed regarding their experiences with conflicting sources of weather, traffic, and navigation information on the flight deck (Carroll et al., 2019). Results affirmed that pilots frequently experience conflicting information on the flight deck, that weather and traffic information conflicts were the most frequently experienced, and that several factors in the framework emerged as those that pilots reported influencing which information source they trusted and acted on.…”

“…In addition to certified systems in the aircraft panel, other sources such as electronic flight bag (EFB) applications provide pilots with navigation, weather, and traffic information that can be used in conjunction with aircraft-installed avionics to support pilot decision-making (Johnstone, 2013). For example, pilots can obtain navigation information from their navigation display, air traffic control (ATC), and EFB applications such as Jeppesen Flight Deck Pro, traffic information from the Traffic Collision and Avoidance System (TCAS), visual cues out the windscreen and EFB applications such as Foreflight, and weather information from the onboard radar, NEXRAD, and Internet weather sites (Carroll et al, 2019). At times, these sources may present conflicting information such as differences in location of local traffic, weather systems, or waypoints.…”