Pictograms and assessment categories as crisis communication language: Lessons from a field exercise with GDACSmobile

Berg, Roelof P. van den; Widera, Adam; Lechtenberg, Sandra; Middelhoff, M; Hellingrath, Bernd

doi:10.1109/ict-dm.2016.7857208

Cited by 1 publication

(2 citation statements)

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“…They defined a fictitious disaster event based on past experience, which resulted in a more realistic and relevant scenario compared to a more tool-friendly situation designed by the tool providers. The experiments conducted in the DRIVER "Interaction with Citizens" campaign concentrate on the following functions (a more detailed description of this experiment can be founded in Havlik et al [33], Middelhoff et al [32] and van den Berg et al [22]): ─ Provision of context-aware and timely information tailored to the specific needs of different societal groups over various channels, in order to improve their understanding of the crisis situation and to minimize adverse impacts. ─ Context-aware (micro-)tasking of non-affiliated volunteers to perform real and virtual tasks.…”

Section: Lessons Learned To Improve the Involvement Of Volunteersmentioning

confidence: 99%

“…Consequently, by acknowledging the perceptions of community members, a common language visualizing interactions becomes a basic requirement for an appropriate crisis communication environment. One way to establish a common language is to use VGI systems in combination with commonly used information categories and according pictograms [22]. In the meantime, many different VGI tools are available, having different pros and cons regarding particular tasks.…”

Section: Communication Processmentioning

confidence: 99%

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Improving the Involvement of Digital Volunteers in Disaster Management

Rocha

Widera

Berg

et al. 2017

IFIP Advances in Information and Communication Technology

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Volunteered geographic information (VGI) has been seen as useful information in times of disasters. Several authors have shown that VGI is useful for coping with preparedness and response phases of disaster management. However, because it is still a young technology, the use of VGI remains uncertain, due to its lack of strong reliability and validity. It is our assumption that to improve reliability and validity the promotion of citizen engagement (CE) is needed. CE is not new topic, but in the digital humanitarian context, it involves important factors that are not yet considered by disaster managers, such as communication processes, motivation of volunteers, different media for production of information, etc. To fill this gap, we identified a set of preliminary factors which should be considered to promote the involvement of volunteers in disaster management. These factors were derived from critical review of CE literature and from an analysis of lessons learned from an experiment on interaction with citizens carried out in context of the EU-project "DRIVER -Driving Innovation in Crisis Management for European Resilience".

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Section: Lessons Learned To Improve the Involvement Of Volunteersmentioning

confidence: 99%

Section: Communication Processmentioning

confidence: 99%