Physicians’ Cultural Competency as Perceived by African American Patients

Satisfaction With Care

“…Racial/ethnic concordance, in other words, may be part of a larger construct that combines patient, provider, and system variables (Maghani et al, 2009) to effectively provide higher quality health care. Recent studies that have examined whether or not patient-provider racial/ethnic concordance is important for racial/ethnic minority groups have found that patient satisfaction may be more associated with shared cultural beliefs about health, illness, values, and experience in society with their health care provider (Michalopoulou, Falzarano, Arfken, & Rosenbery, 2009). These findings relate well to the results of the present study regarding interpersonal sensitivity.…”

“…Of particular importance is that interpersonal sensitivity was important to everyone, not just racial/ ethnic minorities. Results from a recent study that examined patients' perceptions of their physicians suggest that establishing a good interpersonal relationship is one of the factors associated with patient satisfaction (Michalopoulou et al, 2009). Overall, there appears to be a lack of literature that has examined interpersonal sensitivity, particularly as a predictor patient satisfaction among diverse older adults.…”

Cultural competency in graduate medical education: A necessity for the minimization of disparities in healthcare

“…It is well known that patients with language and cultural barriers comprise a unique population with diverse needs. Patients’ perceived cultural competence of their physician is directly associated with higher overall patient satisfaction [6] . The perpetual disparities in healthcare access and overall outcomes among these groups, call for an effective delivery of culturally competent care to these patients.…”

Patients' perceptions of a culturally targeted Hispanic Kidney Transplant Program: A mixed methods study

“…[8][9][10] To reduce LDKT disparities among Hispanics, The Northwestern Medicine ® (NM) Hispanic Kidney Transplant Program (HKTP) developed a culturally competent and linguistically congruent program. 12 As the HKTP is implemented in other transplant centers, qualitatively assessing patients' perceptions of the HKTP's culturally competent components is necessary to improve healthcare delivery, achieve better healthcare outcomes, 13 improve patient satisfaction, 14 and increase the rate of Hispanic LDKTs. 11 Little is known about patients' perceptions of the HKTP and its culturally targeted components.…”

“…A survey study of HKTP participants found that the culturally competent aspects of care were "a lot" or "completely" important to them. 12 As the HKTP is implemented in other transplant centers, qualitatively assessing patients' perceptions of the HKTP's culturally competent components is necessary to improve healthcare delivery, achieve better healthcare outcomes, 13 improve patient satisfaction, 14 and increase the rate of Hispanic LDKTs. Additionally, patient perceptions foster greater understanding of cultural competency.…”